About Indicate Me
Indicate Me, founded in 2017, is a pioneering software development company based in Solna, Sweden, that specializes in enhancing customer service operations. Initially focused on cost-saving solutions for the customer service outsourcing industry, the company has evolved to offer a comprehensive platform aimed at boosting in-house services and outsourcing companies' performance.
The core of Indicate Me's offering is a sophisticated platform designed to transform key performance indicators into actionable insights, leading to significant cost savings and operational efficiencies. The platform includes features such as automatic agent recognition for outstanding customer experiences, personalized coaching sessions with team leaders, and a system of rewards and gamification to enhance employee engagement.
Our Mission
Our mission is to empower customer service agents to deliver exceptional experiences. We achieve this by providing tools that not only measure performance but also actively enhance it through engagement and motivation. Our approach has proven effective, as evidenced by our impressive Net Promoter Score (NPS) of 95, indicating high satisfaction among our clients.
Working at Indicate Me
Joining Indicate Me means becoming part of a dynamic team that values innovation and effectiveness. Our culture is centered around continuous improvement, both in the services we provide and in our own professional development. Employees at Indicate Me enjoy a collaborative environment where creativity is encouraged, and achievements are recognized and rewarded.
Our Values
- Customer Commitment: We strive to understand our clients' needs and deliver beyond expectations.
- Innovation: We pursue innovation to find solutions for our clients' challenges.
- Integrity: We conduct our business with honesty and integrity, ensuring transparency in all our dealings.
- Teamwork: We believe in the power of teamwork to achieve exceptional results.
Benefits at Indicate Me
- Competitive salaries
- Opportunities for professional growth through training and development
- A supportive and inclusive work environment
- Rewards and recognition programs that encourage outstanding performance
Why Choose Indicate Me?
If you are passionate about using technology to improve customer service and enjoy working in a fast-paced, innovative environment, Indicate Me is the place for you. Our commitment to employee engagement and client satisfaction makes us a leader in our field, and we are always looking for talented individuals to join our team.