About EdgeTier
EdgeTier, based in Dublin, Ireland, specializes in providing cutting-edge analytics products and services. With a focus on revolutionizing customer service through technology, EdgeTier offers solutions that cater to the evolving needs of customer contact centers. Their flagship product, Arthur, is an automated agent assistant designed to enhance the efficiency and accuracy of customer service operations.
What We Do
EdgeTier combines deep domain knowledge with advanced technical expertise to deliver impactful statistical insights, predictive models, and data-driven business advice. Our specialties include customer service, analytics, natural language processing, call center analytics, artificial intelligence, data science, and customer experience enhancement.
Our Product: Arthur
Arthur, EdgeTier's automated agent assistant, integrates seamlessly with customer service teams to provide more efficient and accurate responses to customer inquiries. Utilizing state-of-the-art analytics, machine learning, automation, and artificial intelligence, Arthur personalizes responses and significantly reduces handling times by up to 80% in customer contact centers.
Working at EdgeTier
Joining EdgeTier means becoming part of a dynamic team committed to innovation and excellence in the IT and services industry. Our employees thrive in an environment that fosters creativity, collaboration, and continuous learning. We value initiative and the pursuit of excellence, aiming to deliver superior customer experiences and drive significant cost reductions for our clients.
Culture and Values
At EdgeTier, we believe in creating a supportive and inclusive workplace. We are driven by a commitment to innovation, quality, and customer satisfaction. Our team is encouraged to think big and push the boundaries of what is possible in customer service technology.
Benefits of Working with Us
EdgeTier offers a range of benefits to ensure the well-being and professional growth of our employees. These include competitive salaries, flexible working conditions, opportunities for career advancement, and a collaborative work environment where every opinion is valued.
Join Us
If you're passionate about using technology to improve customer service and enjoy working in a fast-paced, innovative environment, EdgeTier is the place for you. We are always looking for talented individuals who share our vision of better data, happier customers, and lower costs.
