About Intercom
Intercom is a pioneering software development company based in San Francisco, California, revolutionizing the realm of customer service with its AI-first approach. Founded in 2011, Intercom has grown to employ between 501 and 1,000 professionals, dedicated to enhancing customer experiences and operational efficiency across various industries.
What We Do
Intercom develops an AI-first customer service platform designed to scale with your business and improve customer interactions. Our platform comprises three major components:
- AI Agent: This feature ensures that customers receive instant, accurate responses 24/7, reducing wait times and deflecting only complex interactions to tickets.
- AI CoPilot: Supports agents by providing real-time access to all necessary data and systems, significantly reducing the time agents spend looking up information.
- AI Analyst (Coming Soon): Offers leaders proactive insights across all conversations, highlighting areas for improvement with comprehensive coverage.
Our Culture and Values
At Intercom, we believe in a new way of doing customer service that is proactive, efficient, and seamless. Our culture fosters innovation, collaboration, and continuous improvement, ensuring that both our team and our solutions remain at the forefront of the industry.
Why Work With Us?
Working at Intercom means being part of a team that values creativity and innovation. We offer competitive benefits, a dynamic work environment, and the opportunity to be part of a future-focused company. Our employees enjoy the challenge of developing new technologies and improving customer interactions globally.
Our Commitment
Intercom is committed to providing a platform that not only meets the current needs of businesses but also anticipates future challenges in customer service. We are backed by leading venture capitalists like Kleiner Perkins, Bessemer Venture Partners, and Social Capital, which supports our vision and growth.
Join us at Intercom, where we are setting new standards in customer service through innovative technology and a dedicated team.
