About parcelLab
parcelLab is a leading provider of enterprise post-purchase software solutions, headquartered in Boston, Massachusetts. As the only truly global enterprise in its field, parcelLab offers innovative software that helps brands enhance their customer experience post-purchase, leading to increased revenue, reduced operational costs, and optimized customer satisfaction.
What We Do
Our award-winning platform transforms standard operational touchpoints into personalized customer experiences. By managing the post-purchase experience, we create moments of joy for customers, turning mundane processes like order tracking and returns into opportunities for brand differentiation. Our services include comprehensive tracking and management of post-sales communication, returns tracking, and customer journey optimization across 175 countries, utilizing data from over 350 carriers worldwide.
Our Culture
At parcelLab, we foster a culture of innovation, collaboration, and customer-centricity. Our team is driven by the challenge of transforming the post-purchase experience and is committed to delivering excellence in every project. We value creativity, teamwork, and a proactive approach to problem-solving.
Our Values
- Customer Centricity: We prioritize the customer's experience in every decision.
- Innovation: We strive to lead the market with groundbreaking solutions.
- Integrity: We conduct our business with honesty and transparency.
- Excellence: We are committed to achieving the highest standards in all we do.
Why Work With Us
Working at parcelLab means being part of a dynamic team that values your input and encourages your professional growth. We offer competitive benefits, including comprehensive health coverage, flexible working conditions, and opportunities for career advancement. Join us to be at the forefront of transforming the post-purchase landscape and making a tangible impact on global brands like IKEA, H&M, and YETI.
Join Our Team
If you're passionate about customer experience and looking for a challenging yet rewarding career, parcelLab is the perfect place for you. We are always looking for talented individuals who share our values and are eager to innovate in the post-purchase domain.