Introduction
Route is a pioneering company in the software development industry, specializing in enhancing the post-purchase experience for both brands and their customers. Established in 2019 and based in Lehi, Utah, Route has quickly become a leader in its field, offering a suite of services that include licensed shipping insurance, fast issue resolution, package tracking, carbon-neutral shipping, and remarketing strategies.
What Route Does
Route's core mission is to protect brands and their customers throughout the delivery process and beyond. By controlling for the unexpected, Route transforms potential negative experiences into opportunities to drive customer loyalty. Their services are designed to ensure that every customer feels secure and valued from the moment they make a purchase to the delivery and even in post-purchase interactions.
Specialties and Technologies
Route specializes in several key areas:
- Shipping: Ensuring timely and secure delivery of packages.
- Insurance: Offering licensed insurance to protect against loss, damage, or theft.
- Tracking: Advanced package tracking systems that keep customers informed.
- Package Protection: Safeguarding deliveries from porch pirates and other risks.
- Merchant Partnerships: Collaborating with merchants to enhance their customer service capabilities.
- Increase Conversion: Helping businesses increase conversion rates through effective post-purchase practices.
- Visual Tracking: Providing a visual interface for tracking packages, enhancing customer engagement.
Culture and Values
Route is committed to innovation and excellence, with a culture that values creativity, integrity, and customer satisfaction. The company fosters a supportive and dynamic work environment where employees are encouraged to grow professionally and personally.
Benefits and Perks
Working at Route comes with several benefits:
- Competitive Salaries: Attractive compensation packages that reward skill and dedication.
- Health Benefits: Comprehensive health insurance, including dental and vision.
- Work-Life Balance: Policies that support a balance between personal life and work.
- Career Growth: Opportunities for professional development and advancement.
- Eco-Friendly Practices: Commitment to carbon-neutral shipping and sustainability in operations.
Why Work for Route?
Joining Route means being part of a fast-growing company that is not only leading but also redefining the ecommerce experience. Employees at Route are part of a team that is innovative, driven, and deeply committed to making a positive impact on the global stage of ecommerce.