Job Overview
NICE is seeking a talented Machine Learning Software Engineer to enhance our contact center solutions through the development of advanced algorithms and models. This role is pivotal in leveraging state-of-the-art large language models and generative AI to solve industry problems. You will be part of a dynamic team, working collaboratively to research and develop cutting-edge ML algorithms and models.
Responsibilities
- Conduct cutting-edge research and develop advanced ML algorithms and models.
- Build and fine-tune deep learning and machine learning models, with an emphasis on large language models.
- Communicate research findings, technical concepts, and model recommendations effectively to both technical and non-technical stakeholders.
- Collaborate closely with business stakeholders to ensure model effectiveness and alignment with business objectives.
- Stay abreast of the latest advancements in LLM research and contribute to the development of our knowledge base.
Minimum Skills and Experience
- Minimum of 1 year of experience working with deep learning models using real-life (“industry”) data.
- Excellent proficiency in Python programming and one or more deep learning libraries.
- Experience with building and/or fine-tuning large language models, as well as traditional machine learning models.
- Strong research skills, with a proven track record of developing and implementing NLP algorithms.
- Excellent communication and presentation abilities.
Additional Desired Skills and Experience
- Advanced degree(s) in a STEM field: Computational Linguistics, Computer Science, Math, Engineering, etc.
- Experience deploying NLP models in production environments, ensuring scalability and performance.
- Published research papers in the field of NLP or related areas.
- Experience working on international, globe-spanning teams.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer.
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