Job Overview
Join Disney Entertainment & ESPN Technology as a Senior Solutions Engineer in the Ad Platforms team. This role is pivotal in redefining TV advertising by managing day-to-day technical operations for the Automated Marketplace. You will be part of a high-performing team responsible for delivering global advertising technology solutions for Disney's Linear & Addressable channels, brands, and streaming services.
Key Responsibilities
- Technical Operations Management: Own the day-to-day technical operations for the Ad Platforms Technical Operations team, focusing on the Automated Marketplace and Core Ad Serving integrations.
- Monitoring and Incident Management: Ensure monitoring and alerting on production services are in place. Be available on-call for production incidents and new product launches.
- Issue Resolution: Triage, respond to, and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction.
- Collaboration: Develop strong partnerships with sales, support, engineering, product management, and analytics leaders to drive focus on strategic and tactical channel objectives.
- Documentation and Best Practices: Maintain detailed support documentation for both internal and external use to strategically identify and understand trends. Contribute to the development of best practices, team processes, and peer training.
Who You Are
- Strong Communicator: You understand the core principles of advertising technology, preferably with a focus on video.
- Self-Starter: Highly motivated with the ability to work well individually and as part of a team.
- Problem Solver: Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment.
- Analytical Skills: Strong analytical skills and passionate about answering questions with data.
Required Qualifications
- At least 5 years of experience in ad technology, operations, support, or incident management.
- Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, and Programmatic Marketplaces.
- Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP.
- Experience managing a support ticket queue in JIRA, Zendesk, or similar systems.
- Fluency in SQL and experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive.
- Working knowledge of monitoring platforms like Cloudwatch, Datadog, or Pagerduty.
Education
- Bachelor’s degree or relevant years of experience required. Degree in Information Technology, Computer Science, Mathematics, Business, or a related discipline preferred.
Additional Information
The hiring range for this position in New York, NY is $129,900 to $174,100 per year. The base pay offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Benefits Extracted with AI
- Medical benefits
- Financial benefits
- Bonus and/or long-term incentive units
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