Role Overview
Scale AI is seeking an experienced Customer Engineer to join our team in Seattle. This role is pivotal in working with industry-leading Generative AI companies to build and scale our fast-growing product, the Scale GenAI Platform. The position lies at the intersection of customer delivery and engineering, offering a dynamic environment that stimulates both technical and customer management skills.
Responsibilities
- Build relationships with technical and business customer stakeholders at all levels.
- Deliver experiments and push production code at a high velocity and quality in both our customer’s and Scale’s codebases.
- Be the voice of the customer by capturing, documenting, and championing new customer requirements.
- Manage the long-term health of the customer base by identifying and preempting areas of risk or concern.
- Multi-task and learn new technologies quickly.
Requirements
- Bachelor’s degree in Computer Science, Mathematics, or another quantitative field, or equivalent strong engineering background.
- 2+ years of engineering experience, post-graduation, ideally in a client-facing setting.
- Proficiency in Python, React, TypeScript, Node, Next.js, CSS.
- Experience owning design and implementation for heavily used frontend apps.
- Experience scaling products at hyper-growth startups.
- Experience with major cloud providers (AWS, Azure, GCP) and Kubernetes.
Nice to Have
- 2+ years of consulting or customer engagement experience.
- Experience tinkering with or productizing LLMs, vector databases, and other latest AI technologies.
Compensation and Benefits
- Base salary range for this position in Seattle is $140,000 — $170,000 USD.
- Equity compensation subject to Board of Director approval.
- Comprehensive health, dental, and vision coverage.
- Retirement benefits, learning and development stipend, generous PTO, and commuter stipend.
About Scale AI
Scale AI is at the forefront of the AI revolution, trusted by companies like Microsoft, Meta, and government agencies. Our mission is to accelerate the development of AI applications across industries, leveraging our powerful Scale Generative AI Platform.
Benefits Extracted with AI
- Comprehensive health, dental, and vision coverage
- Retirement benefits
- Learning and development stipend
- Generous PTO
- Commuter stipend
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