Hacker Program Operations Specialist

About Immunefi

Immunefi is Web3's leading bug bounty platform, dedicated to protecting the future of money by preventing catastrophic hacks before user funds are stolen. We are a fully remote organization, and our team is highly specialized. We are looking for talented individuals who are ready to jump in and use their expertise to help us protect Web3. If you’re looking to join a fast-paced, problem-solving environment at the core of decentralized finance, then this role might be for you.

Role Summary

The Hacker Program Operations Specialist will play a pivotal role in increasing the number of code review programs launching and running in parallel at Immunefi. This role will function as a GTM leader, overseeing client interactions, program launches, marketing, and hacker engagement. Additionally, this role will focus on driving and increasing security researchers’ engagement with Immunefi programs.

Responsibilities

Design and launch audit contests, invite-only programs, and attackathons.
Serve as the primary point of contact for clients, guiding them from the initial phase of contract to the program’s successful launch and conclusion.
Serve as the primary point of contact for hackers throughout the program lifecycle, providing support and guidance to maximize participation and engagement.
Collaborate closely with the Sales and Marketing teams to understand client requirements, market trends, and amplify promotional efforts for optimal program success.
Develop and maintain strong relationships with hackers, fostering a sense of community and encouraging participation in Immunefi's programs.
Provide exceptional customer service to both clients and hackers, ensuring their needs are met and their feedback is incorporated into program improvements.
Design new program processes and policies, aiming to optimize the workflow and make it scalable and more efficient.
Drive security researchers’ engagement by reaching out to community members via social media, planning marketing campaigns, and community-engagement events.

Applicant Requirements

Experience in project management, with a strong track record of successfully launching and managing complex programs.
Excellent communication and interpersonal skills, with the ability to effectively interact with hackers, clients, and cross-functional teams.
Familiarity with the Web3 ecosystem and a keen understanding of the challenges and opportunities in the space.
Ability to work independently and proactively identify and solve problems, while also being a strong team player.
Passion for developing a hacker community and a commitment to the mission of protecting Web3 projects and user funds.

Working at Immunefi

Immunefi is the foremost Bug Bounty Marketplace in the crypto/Web3 space, providing a platform to facilitate the protection of billions of user funds. We aim for excellence in all we do and want to build a world-class team of highly skilled professionals who can help us scale and develop our company. If you join our team, you will be working in a highly collaborative, cross-functional environment where ideas, input, and communication are prized. As a fully remote and geographically dispersed team, we require everyone to be capable of autonomous and self-driven work in addition to managing communication across global timezones.

What We Offer

100% remote-first work environment, flexible schedule
Autonomous work environment with trusting, smart, reliable team members
An opportunity to build an early-stage company in a dynamically evolving market and industry
A global market (it’s fun to meet people from all over the world every day!)
A chance to make an impact and participate in building and securing the ecosystem for smart contracts and the future of money (we’re protecting over $100B in user funds)