Overview
Apera AI, a leader in 4D Vision technology for industrial robotics, is seeking a seasoned Head of Application Engineering and Customer Onboarding. This role is pivotal in managing and expanding our Technical Customer Success department, ensuring our innovative solutions are effectively implemented and supported worldwide.
Responsibilities
- Optimize and manage technical customer success operations.
- Experience as a field-based robotics and/or machine vision application engineer.
- Oversee customer onboarding experiences.
- Handle process for customer requests and provide timely support.
- Manage the implementation of robotic vision systems.
- Develop and maintain help and support articles and videos.
- Define and track KPIs to ensure process efficiency.
- Regular reporting to the CEO on team performance and process effectiveness.
- Design and structure teams efficiently to support global customer needs.
- Propose new metrics to adapt to evolving business needs and maintain high customer satisfaction.
Qualifications
Basic Qualifications:
- Bachelor’s degree in Engineering or related field.
- 5+ years of experience in technical customer success.
- 3+ years of experience in managing technical customer success teams.
- 3+ years experience with field-based robotic and/or machine vision installations.
Desirable Qualifications:
- Experience in startup environments, particularly in Industrial Automation, Automotive industrial manufacturing, or Computer Vision.
Benefits
- Comprehensive medical, vision, and dental insurance.
- 401(k) retirement plan with company matching.
This role requires strong analytical skills, excellent communication abilities, and the capacity to build robust relationships with customers and internal teams. International travel is a part of the job, reflecting the global reach and impact of our solutions.
Benefits Extracted with AI
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
Similar jobs
Last update: 23 minutes ago
Software Engineer - Autonomous Driving
Join Applied Intuition as a Software Engineer in Munich to tackle autonomous driving challenges with top ADAS/AV programs.
Expert Machine Learning Engineer
Join Dataroots as an Expert Machine Learning Engineer to design and deliver AI-powered solutions, focusing on machine learning models.
AI Engineer
Join BCG X as an AI Engineer in Milan, Italy. Develop AI solutions, partner with clients, and drive innovation in a dynamic environment.
Staff Software Engineer
Join Aiven as a Staff Software Engineer to develop cloud operations platforms using open-source technologies. Hybrid work in Berlin.
Principal AI Engineer
Join Cere Network as a Principal AI Engineer to drive AI innovation in Web3. Requires 10+ years in AI/ML, NLP, and software development.
Frontend Engineer, AI
Join Aleph as a Frontend Engineer focusing on AI to develop innovative features using React.js and AI technologies in a remote role.
Senior Systems Engineer, Managed Operations
Join AWS as a Senior Systems Engineer in Berlin to lead operations for the European Sovereign Cloud, ensuring high-availability AWS services.
Senior Software Engineer - Python, Apache Kafka
Join Aiven as a Senior Software Engineer in Berlin, focusing on Python and Apache Kafka in a hybrid work environment.
Senior Software Engineer (C++)
Join Nebius as a Senior Software Engineer (C++) to develop reliable cloud services in a hybrid work environment.
Senior Fullstack & Unity Developer (Gen AI, AR)
Join ZAUBAR as a Senior Fullstack & Unity Developer in Berlin to create immersive AR experiences with GenAI. Work on cutting-edge technology in a dynamic team.
Senior Backend Engineer - Java, Rust, Go
Join Together AI as a Senior Backend Engineer in Amsterdam. Work with Java, Rust, and Go to build scalable backend systems.
AI Engineer - Machine Learning and Robotics
Join Blueprint as an AI Engineer in Machine Learning and Robotics, focusing on scalable AI model training systems. Hybrid role in Redmond, WA.
Senior Backend Engineer (Go)
Join Nebius as a Senior Backend Engineer (Go) to develop fault-tolerant cloud services in a hybrid work environment.
Technical Lead - SuperApp (Typescript React Node.js)
Join us as a Technical Lead to build a next-gen healthcare platform using TypeScript, React, and AWS. Lead a team in a hybrid work environment.
Senior Software Engineer (Backend)
Join Pass App as a Senior Software Engineer (Backend) to build scalable web3 solutions using microservices, TypeScript, and Node.js.
Information Retrieval Algorithm Engineer
Join Huawei as an Information Retrieval Algorithm Engineer to develop cutting-edge AI technologies in Amsterdam.
Senior DevOps Engineer
Join CARFAX Europe as a Senior DevOps Engineer to manage AWS infrastructure, develop CI/CD pipelines, and enhance system observability.
AI Software Engineer
Join Zoom as an AI Software Engineer to design and optimize AI algorithms and applications. Work remotely with a focus on AI infrastructure.
System Engineer Tier 2
Join EVS Broadcast Equipment as a System Engineer Tier 2, focusing on IT-based broadcast systems support and project functions.
Senior Software Engineer (C++, Python & Cloud)
Join VIAVI Solutions as a Senior Software Engineer specializing in C++, Python, and cloud technologies. Work in a hybrid environment in Berlin.
Senior Product Engineer [Rust & Typescript]
Join Attio as a Senior Product Engineer working with Rust & TypeScript to build innovative CRM features. Remote work available.
Front-end Angular Engineer
Join Zivver as a Front-end Angular Engineer to shape the future of secure web applications. Work with Angular, TypeScript, and more in Amsterdam.
Senior AI Engineer
Join Poggio as a Senior AI Engineer to innovate AI systems for enterprise sales, focusing on AI capabilities and system performance.
Senior Software Engineer - AWS, Python, Ruby on Rails
Join HeyJobs as a Senior Software Engineer to design scalable systems using AWS, Python, and Ruby on Rails in a dynamic team.
