Intermediate Fullstack Engineer - Fulfillment Provision

About the Role

GitLab is seeking an Intermediate Fullstack Engineer to join our Provision Team, which is responsible for the license delivery process. This role involves working within the customers.gitlab.com application to integrate data from our sales systems to produce licenses and grants that impact GitLab.com, GitLab Dedicated instances, and self-managed instances of GitLab.

Key Responsibilities

• Develop and maintain the web interface and services that connect instances, groups, and specific users to customer subscriptions.
• Support the team's ongoing operational concerns by triaging customer-impacting bugs and monitoring key integrations for errors.
• Build long-term solutions and architecture to allow GitLab to scale its licensing infrastructure to support more sales and a wider product catalog.
• Work on backend topics such as Ruby on Rails, integration with REST services, and designing GraphQL schemas.
• Develop frontend solutions using Vue.js, Webpacker, and SCSS.
• Use error tracking tools like Sentry and Grafana to triage, document, and resolve errors between Salesforce, Zuora, and GitLab that impact license generation.
• Build customer-facing interfaces for applying and managing licenses.
• Review and offer feedback on merge requests from other Fulfillment developers.
• Collaborate with stakeholders on the Product Management and other application teams to ensure solutions fit their needs and maintain a high bar for quality.

What You’ll Bring

• Experience and proficiency in Ruby and Ruby on Rails.
• Production experience with JavaScript.
• Experience with Vue (ideal), React, Svelte, and/or Angular.
• Familiarity with PostgreSQL (or similar RDBMS systems) in production environments.
• Strong curiosity to understand how systems work holistically and how they can be streamlined.
• Experience owning a project from concept to production, including proposal, discussion, execution, and monitoring.
• Ability to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions.
• Proficiency in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment.
• Experience with subscription management or billing systems (Zuora, Salesforce) is a plus.

About the Team

The Provision team at GitLab brings together talented engineers from all around the world to build solutions that span multiple systems, working across the boundaries between GitLab, our suite of customer management applications, and third-party applications. The team supports feature delivery to both GitLab.com and customers’ Self Managed GitLab instances.

How GitLab Will Support You

• Benefits to support your health, finances, and well-being.
• All remote, asynchronous work environment.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and development budget.
• Parental leave.
• Home office support.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you're excited about this role, please apply and allow our recruiters to assess your application.