Job Description
We are seeking a Software Development Engineer to join the Customer Engagement Technology (CET) team within Amazon Customer Service. This role is pivotal in redefining the customer contact experience by developing a messaging-based contact channel and new technology-based chat channels using an automated assistant (chatbot). These technologies aim to better understand customer problems and guide them to resolution via automation.
Key Responsibilities
- Collaborate with other software engineers to drive improvements to our technology.
- Design and develop new services and solutions.
- Build and track metrics to ensure high-quality results.
- Provide the ultimate customer service experience by anticipating and resolving customer questions using the Chat platform.
- Work with business partners and leadership to influence and drive product vision and lead the design of our systems.
A Day in the Life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives, and adhere to business plans towards shared objectives.
Basic Qualifications
- 3+ years of non-internship professional software development experience.
- 2+ years of non-internship design or architecture experience (design patterns, reliability, and scaling) of new and existing systems.
- Experience programming with at least one software programming language.
Preferred Qualifications
- 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Bachelor's degree in computer science or equivalent.
About The Team
Customer Engagement Technology’s (CET) mission is to delight customers anywhere anytime by creating Earth’s best customer service solutions. We do this through empowering customers, CSAs, and builders via self-service, automation, and foundational technologies.
Benefits Summary
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Benefits Extracted with AI
- 401(k)
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
Similar jobs
Last update: 23 minutes ago
Software Development Engineer
Join Amazon's SFT team as a Software Development Engineer to build scalable solutions for global e-commerce systems.
Software Development Engineer
Join Amazon as a Software Development Engineer to drive innovation for Digital and Device customers.
Senior Software Development Engineer
Join Amazon as a Senior Software Development Engineer to lead design efforts and develop innovative systems.
Software Development Engineer
Join Amazon Kids+ as a Software Development Engineer to create innovative consumer software products.
Software Development Engineer - Amazon Corporate Security
Join Amazon Corporate Security as a Software Development Engineer to innovate and tackle complex security challenges.
Software Development Engineer, Sponsored Brands Advertising
Join Amazon's Sponsored Brands team as a Software Development Engineer to build world-class brand shopping experiences.
Senior Software Development Engineer, Applied AI
Join Amazon's Applied AI team as a Senior Software Development Engineer to innovate with AI technologies.
Senior Software Development Engineer
Join Amazon as a Senior Software Development Engineer to innovate in delivery and fulfillment technology.
Senior Software Development Engineer - Amazon Advertising
Join Amazon's Advertising team as a Senior Software Development Engineer in New York, focusing on scalable solutions and machine learning.
Software Development Engineer, ADSP AAX
Join Amazon Ad Exchange as a Software Development Engineer in Palo Alto, CA. Work on scalable, low-latency services in a fast-paced environment.
Senior Software Development Engineer, Customer Trust - Core Services
Join Amazon as a Senior Software Development Engineer to build scalable AI systems for customer trust.
Software Development Engineer - Amazon WorkSpaces
Join AWS as a Software Development Engineer for Amazon WorkSpaces, focusing on cloud-based virtual desktops.
Software Development Engineer II
Join Expedia Group as a Software Development Engineer II to build intelligent travel platforms.
Software Development Engineer Intern - ML Chip Architect
Join Amazon as a Software Development Engineer Intern focusing on ML Chip Architecture. Work on cutting-edge machine learning technologies.
Software Development Engineer Intern, Artificial General Intelligence
Join Amazon as a Software Development Engineer Intern in Artificial General Intelligence. Work on innovative AI technologies.
Front-End Engineer Intern
Join Amazon as a Front-End Engineer Intern to build user-facing software with experienced developers. Enhance your skills in HTML, CSS, JavaScript, and more.
Software Development Engineer
Join Amazon Music as a Software Development Engineer to innovate in music and podcast experiences.
Senior Applied Scientist
Join Amazon as a Senior Applied Scientist to innovate in AI and ML for large-scale search systems.
Front-End Engineer
Join Amazon as a Front-End Engineer to build user-facing software with HTML, CSS, and JavaScript.
Software Development Engineer Intern
Join AWS as a Software Development Engineer Intern in Munich. Work on cutting-edge projects and gain real-world experience.
Software Development Engineer Intern
Join Amazon as a Software Development Engineer Intern in Amsterdam. Work on cutting-edge technology and industry-defining projects.
Software Development Engineer, Prime Video Play Starts
Join Prime Video as a Software Development Engineer to shape the future of video entertainment.
Software Development Engineer Intern
Join Amazon as a Software Development Engineer Intern in France. Work on cutting-edge technology and industry-defining projects.
Software Development Engineer - Amazon Time & Pay Innovation
Join Amazon's Time & Pay Innovation team as a Software Development Engineer in Dublin. Work with AWS technologies to build large-scale solutions.