Software Development Engineer

Job Description

We are seeking a Software Development Engineer to join the Customer Engagement Technology (CET) team within Amazon Customer Service. This role is pivotal in redefining the customer contact experience by developing a messaging-based contact channel and new technology-based chat channels using an automated assistant (chatbot). These technologies aim to better understand customer problems and guide them to resolution via automation.

Key Responsibilities

• Collaborate with other software engineers to drive improvements to our technology.
• Design and develop new services and solutions.
• Build and track metrics to ensure high-quality results.
• Provide the ultimate customer service experience by anticipating and resolving customer questions using the Chat platform.
• Work with business partners and leadership to influence and drive product vision and lead the design of our systems.

A Day in the Life

You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objectives, and adhere to business plans towards shared objectives.

Basic Qualifications

• 3+ years of non-internship professional software development experience.
• 2+ years of non-internship design or architecture experience (design patterns, reliability, and scaling) of new and existing systems.
• Experience programming with at least one software programming language.

Preferred Qualifications

• 3+ years of full software development life cycle experience, including coding standards, code reviews, source control management, build processes, testing, and operations.
• Bachelor's degree in computer science or equivalent.

About The Team

Customer Engagement Technology’s (CET) mission is to delight customers anywhere anytime by creating Earth’s best customer service solutions. We do this through empowering customers, CSAs, and builders via self-service, automation, and foundational technologies.

Benefits Summary

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.