Overview
Join Five9, a leading provider of cloud contact center software, in our mission to bring joy to customer experience. Our team-first culture fosters innovation, growth, and enjoyment in our journey together. We celebrate diversity and inclusivity, empowering employees to be their authentic selves.
The Team
The Digital Engagement Team is dedicated to enabling agents and supervisors to manage digital interactions like email, chat, SMS, and social media seamlessly. We integrate digital channels with voice solutions to deliver exceptional omnichannel experiences, maintaining a personalized human touch.
Role Purpose
As a Software Engineer II, you will develop and maintain software solutions that integrate digital channels with the contact center’s voice solutions. Your work will help create seamless customer journeys across multiple channels.
Responsibilities
- Understand and apply various programming languages and frameworks.
- Write high-quality, efficient, and maintainable code, following best practices.
- Troubleshoot and resolve complex technical issues, using problem-solving skills to find effective solutions.
- Collaborate with the team to enhance customer experiences and ensure software quality.
- Stay updated on new technologies and methodologies in software development.
Skills, Competencies, and Qualifications
- 2+ years of experience in Java development, including RESTful APIs.
- Proficiency in web development technologies like HTML, CSS, JavaScript, and frameworks such as React, Angular, or Vue.js.
- Experience with server-side technologies and databases (SQL and NoSQL).
- Knowledge of web security best practices.
- Bachelor’s degree in a relevant discipline.
Other Requirements
- Ability to be on call as needed.
Benefits
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 is committed to diversity and equal opportunity. We are building a team that represents various backgrounds, perspectives, and skills.
Benefits Extracted with AI
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
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