Join Five9 as a Senior Software Engineer - Backend/Data
About the Role
As a Senior Software Engineer in the Digital Engagement Team at Five9, you will play a crucial role in designing, developing, and maintaining software solutions that integrate digital channels such as email, chat, SMS, and social media with our contact centre’s voice solutions. This integration is aimed at creating seamless, connected customer journeys across multiple channels, enhancing the overall customer experience.
Key Responsibilities
- Software Development: Write high-quality, efficient, and maintainable code. Follow coding best practices and contribute to the development of software modules, features, and functionalities.
- Problem Solving: Troubleshoot and resolve complex technical issues. Use your experience and problem-solving skills to identify root causes and implement effective solutions.
- Project Management: Ensure that development stays on track, milestones are met, and the project aligns with business objectives.
- Collaboration: Work with cross-functional teams, including product managers, designers, and quality assurance professionals, to ensure alignment on project goals and progress.
Required Skills and Qualifications
- Programming Languages: Proficiency in Java and other programming languages.
- Data Handling: Experience with Google BigQuery and Looker for building reports.
- Cloud Services: Proficiency in Google Cloud Platform (GCP) data services and streaming technologies.
- Security: Awareness of web security best practices and the ability to implement security measures.
- Experience: 5+ years of professional experience in Java application development and 2+ years with Looker and BigQuery.
- Education: Bachelor’s degree (or equivalent) in a relevant discipline.
Benefits
- Medical Insurance: Comprehensive health coverage.
- Shares and Bonuses: Five9 shares and a bonus scheme.
- Flexi Benefit: 10% flexible benefit.
- Meal Allowance: Support for daily meals.
- Life Insurance: Coverage for peace of mind.
- Annual Leave: 25 days of annual leave plus public holidays.
About Five9
Five9 is a leading provider of cloud contact center solutions, facilitating billions of customer engagements annually. Our platform is designed to be reliable, secure, compliant, and scalable, helping increase productivity and deliver tangible business results.
Location
This position is based in Porto, Portugal, with a hybrid work model allowing for both on-site and off-site work.
Diversity and Inclusion
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are an equal opportunity employer.
Join us in bringing joy to customer experience and be part of a team that values innovation, growth, and collaboration.
Benefits Extracted with AI
- Medical insurance
- Five9 Shares
- Bonus Scheme
- 10% Flexi Benefit
- Meal Allowance
- Life Insurance
- 25 day Annual Leave + Public Holidays
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