Senior Software Engineer - Backend | Platform

Company Overview

Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.

Job Description

Join our team as a Senior Software Engineer - Backend | Platform in Porto, Portugal. This hybrid role involves developing a scalable, highly available application platform based on Microservices Architecture. You will be responsible for software design, backend service implementation, and automation tests. Develop features using Java Spring frameworks and implement and execute various tests including Unit, Integration, Functional, load, and journey tests. Participate in design discussions and peer review discussions with team members. Troubleshoot and support the current platform in production. Collaborate with Product Managers, Architects, Engineering leaders, and test engineers. Understand performance and scalability principles and apply when developing software. Be able to document and communicate clearly.

Key Responsibilities

• Be part of an agile team to develop a scalable, highly available application platform based on Microservices Architecture.
• Responsible for software design, backend service implementation, and automation tests.
• Develop features using Java Spring frameworks.
• Implement and execute Unit tests, Integration tests, Functional tests, load test, and journey tests.
• Participate in design discussions and peer review discussions with team members.
• Troubleshoot and support current platform in production.
• Participate and contribute to requirements analysis and grooming.
• Collaborate with Product Managers, Architects, Engineering leaders, and test engineers.
• Understand performance and scalability principles and apply when developing software.
• Be able to document and communicate clearly.

Requirements

• BS/MS in Computer Science or related field with Strong Computer Science fundamentals in design, data structures, algorithms, and problem solving.
• Over 5 years of industry experience and expertise in Java development using frameworks such as Spring and Gradle.
• Hands on Experience in designing and implementing highly scalable, high performing RESTful based APIs in microservice architecture.
• Experience working on complex problems spanning across multiple products and systems.
• Experience with various datastores like Google datastore and Redis.
• Experience in debugging customer/production issues.
• Experience with Elastic search is a plus.
• Experience with Public Cloud (preferably Google Cloud Platform) is a big plus.
• Experience with SonarQube is a plus.
• Proficient understanding of code versioning tools such as GIT.
• Experience with CI/CD process.
• Must have experience working within an Agile/Scrum team.
• Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership.
• Strong communication skills, both verbal and written.

Benefits

• Five9 Shares
• Bonus Scheme
• 10% Flex Benefits
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day Annual Leave + Public Holidays

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.