About the Role
Join the Digital Engagement Team at Five9 as a Software Engineer II focusing on backend development. This role is pivotal in developing and maintaining software solutions that integrate digital channels like email, chat, SMS, and social media with the contact centre’s voice solutions. The integration aims to create seamless, connected customer journeys across multiple channels.
Responsibilities
- Develop and maintain software solutions integrating digital channels with voice solutions.
- Write high-quality, efficient, and maintainable code following best practices.
- Troubleshoot and resolve complex technical issues, using problem-solving skills to identify root causes and implement effective solutions.
- Collaborate with the team to enhance customer experiences and ensure software quality.
Skills and Qualifications
- 2+ years of professional experience in Java development, including delivering RESTful APIs.
- Experience with cloud platforms like Google Cloud Platform (GCP), specifically Datastore, PubSub, and BigQuery.
- Proficiency in server-side technologies and databases (SQL and NoSQL).
- Awareness of web security best practices and implementing security measures.
- Bachelor’s degree in a relevant discipline.
Why Join Us?
- Be part of a team that values innovation and a team-first culture.
- Contribute to delivering exceptional omnichannel customer experiences.
- Enjoy benefits like shares, bonus schemes, flexible benefits, meal allowances, and comprehensive health insurance.
Five9 is committed to diversity and building a team that represents various backgrounds, perspectives, and skills. We are an equal opportunity employer, dedicated to fostering an inclusive environment.
Benefits Extracted with AI
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefits
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
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