Lead Sales Tech & Tooling Program Manager

About Shopify

Shopify is a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Shopify powers millions of businesses in more than 175 countries and is trusted by brands such as Allbirds, Gymshark, PepsiCo, Staples, and many more.

About The Role

We are looking for an innovative, hands-on, Sales Tech Training Program Manager to help us build and deliver tools, training, and resources for Shopify’s Revenue audience. You should have a technical and learning background, and be able to build cross-functional relationships with groups including; revenue operations, sales, marketing, solutions architects, product teams, executives, partners. Key responsibilities include strategy and management of technical training, tools, content, live facilitation and people management. You will work closely with subject matter experts and content providers making sure assets are created and delivered to the field. The ability to review, update, and build content from scratch by creating slides, word docs and videos, is a requirement.

Your Responsibilities

• Support Technical Enablement strategy & process for all Revenue tools (Salesforce, Seismic, Salesloft, Reprise, etc.)
• Monitor technology adoption and usage metrics, and create targeted craft enablement to drive higher adoption, where low
• Design and Build continuous technical learning programs - intro, advance, and expert level to develop expert users on revenue technology
• Define course content according to organization’s objectives
• Plan learning roadmap in sync with Process Optimization and Revenue Technology delivery roadmap
• Work with internal teams to craft and package high-value, easy-to-use tools (technical guides, training decks, demos, etc.)
• Execute training sessions, webinars, workshops and other projects in groups or individually
• Keep and report data on completed courses, issues, overall customer satisfaction and be able to present these metrics to the broader team
• Utilize instructional design experience to build impactful student and instructor materials (presentations, course outlines, background material, instructional materials, exercises, training aids, quizzes and assessments)
• Collect feedback from the partner community and the internal field organization on effectiveness of training and tools. Continuously work to improve quality of content, format, and delivery worldwide

Qualifications

• Direct experience in technical training and related certification programs
• Ability to quickly learn new concepts and thrive in a dynamic, rapidly-changing environment
• Experience with Google suite of products and Revenue Technology including Salesforce, Seismic, Salesloft, Linkedin Sales Navigator
• Strong written and verbal communication skills
• Strong interpersonal skills, someone who leads by inspiring and enjoys working with others in a collaborative, social environment. Effective at building and maintaining positive relationships
• Real passion for excellence and high quality in the finished product, acute attention to detail
• Passion and high-care for people management
• High commitment to deadlines, creativity/innovation, Pro-activity, leadership
• Thrives in and can drive results in a complex, multi-site, multi-stakeholder environment; and who loves the creativity, energy, and enthusiasm of a fast, collaborative, innovative team experience operationalizing business requirements into a great user experience