Prompt Engineering Lead

About the Role

As Glean’s Prompt Engineering Lead, you will play a pivotal role at the intersection of our Go-To-Market (GTM) and Research & Development (R&D) teams. You will work directly with customers to unlock the full potential of Glean’s Work AI platform. This involves scaled enablement and assisting customers in customizing the platform to meet their specific needs. Additionally, you will collaborate with our engineering team to push the boundaries of our platform, explore new verticals such as finance and legal, and expand the use cases in the Glean Prompt Library.

Key Responsibilities

• Customer Engagement: Spend significant time with our customers to deeply understand their knowledge needs and how our platform can address them.
• Product Development: Develop key parts of our product roadmap by aligning customer needs with our product vision.
• Team Empowerment: Provide context, set direction, and build alignment within your team to drive customer-focused decisions, clear prioritization, and efficient execution.
• Cross-Functional Coordination: Work closely with leadership, GTM teams, and other key stakeholders across the company to ensure seamless integration and execution of strategies.
• Process Building: Establish scalable processes as our team and company experience rapid growth.

Who You Are

• You have 3+ years of experience in a technical role such as Product Manager, Software Engineer, or Solutions Engineer, with a proven track record of interfacing with customers and driving product adoption.
• You possess a strong technical background with experience in coding or scripting languages (e.g., Python, JavaScript) and a solid understanding of AI and machine learning concepts, particularly in the context of large language models (LLMs) and prompting capabilities.
• You have the ability to translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
• You are strategic in scaling up training and enablement for Glean’s GTM team and customer base by documenting and sharing best practices.
• You are passionate about staying up-to-date with the latest advancements in AI and LLM technologies and eager to apply this knowledge to drive innovation and deliver value to customers.
• You are adept at gathering and analyzing customer feedback to inform product improvements and drive the development of new features.
• You are an excellent communicator, both written and verbal, and have a proven track record of taking ownership, initiative, and delivering results.
• You collaborate effectively with cross-functional partners and have a learning and growth mindset.
• You are mission-first and understand that your success is measured by your product and team’s success.

Benefits

• Competitive compensation
• Medical, Vision, and Dental coverage
• Flexible work environment and time-off policy
• 401(k)
• Company events
• Home office improvement stipend when you first join
• Annual education stipend
• Wellness stipend
• Healthy lunches and dinners provided daily

Salary

For California-based applicants, the standard base salary range for this position is $120,000 - $165,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

Diversity and Inclusion

We are committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.