Senior Manager, AI/ML Data Science

Join Twilio as a Senior Manager in AI/ML Data Science

About Twilio

Twilio is a leading cloud communications platform that enables businesses to engage with their customers through voice, video, and messaging applications. We are committed to diversity, equity, and inclusion, and we strive to create a workplace that reflects these values.

Role Overview

We are seeking a Senior Manager for our AI/ML Data Science team within the Efficiency Engineering department. This is a unique opportunity to lead and develop a global team focused on transforming Twilio's operations through intelligent, self-service solutions. You will play a pivotal role in establishing a high-performance culture and driving innovation in AI and automation.

Key Responsibilities

Team Leadership: Hire, mentor, and develop a team of AI/ML and Data Science professionals. Foster a culture of collaboration and continuous improvement.
Strategic Development: Lead the development and deployment of AI/ML tools to enhance business processes, focusing on efficiency and quality.
Collaboration: Work closely with engineering, business, and program management teams to deliver high-quality software solutions.
Innovation: Drive the creation of machine learning infrastructure and applications that support Twilio's customer support and operations teams.
Stakeholder Engagement: Build strong relationships with internal teams and leadership to ensure alignment and successful project delivery.

Qualifications

Experience: At least 5 years in AI/ML Data Science, with proven leadership experience.
Technical Expertise: Strong background in data science and machine learning techniques, including large language models.
Communication: Excellent communication skills to effectively collaborate with diverse teams and stakeholders.
Education: Bachelor’s degree or equivalent experience in a related field.

Desired Skills

Experience in building cloud applications at scale.
Familiarity with Agile development practices.

Location

This is a remote position based in the United States.

What We Offer

Twilio offers a comprehensive benefits package, including generous time-off, parental and wellness leave, healthcare, and a retirement savings program. We encourage our employees to engage in community service and support their volunteering and donation efforts.

How to Apply

If you are passionate about AI/ML and eager to lead a dynamic team at Twilio, we encourage you to apply. Join us in shaping the future of customer engagement and innovation.

Twilio is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits
Extracted with AI

Generous time-off
Parental leave
Wellness leave
Healthcare
Retirement savings program

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