Business Intelligence Manager

Job Description

At Amazon, we are working to be the most customer-centric company on Earth. Amazon Fulfillment Technologies (AFT) powers the physical engine at the heart of Amazon. AFT builds and operates the software, hardware, and processes that run the global network of fulfillment centers, which move billions of units of inventory and ensures customers get what they want when promised. Within AFT, we are constantly innovating in the ways we automate and accelerate the delivery of products and packages, using state of the art software and hardware technologies, while keeping our associates and partners safe. We leverage the latest AWS technologies, big data approaches, and ML to build distributed, highly available systems. We get to work across a diverse set of organizations and stakeholders to achieve our goals.

Our Outbound & Flow team is looking for a Business Intelligence Manager to lead a team of business intelligence engineers to deliver insights and analysis across our product portfolio. You will own metrics, dashboarding and measurement across platforms and products which help Fulfillment Centers (FCs i.e. Amazon Warehouses) around the world to operate efficiently by automating the flow of customer orders through the FC. These platforms/products optimize the various processes used to fulfill customer orders including picking, packing, shipping and other processes. Your work will directly influence Amazon business and customer promise.

Key Responsibilities

• Manage and lead a team of Business Intelligence Engineers and own organization wide analytical solutions including metrics, attributions etc.
• Work with in-house scientists, product management, engineering, and business teams to identify new BI capabilities and projects.
• Contribute to the design, implementation, and delivery of BI solutions for complex and ambiguous problems.
• Analyze and solve problems at their root, stepping back to understand the broader context.
• Use data mining, model building, and other analytical techniques to develop and maintain customer segmentation and predictive models to drive the business.
• Identify opportunities and key criteria to drive analytical reporting and business strategy.
• Produce written recommendations and insights for key stakeholders that will help shape effective metric development and reporting.
• Simplify and automate reporting, audits, and other data-driven activities.
• Develop and drive best practices in data integrity, consistency, analysis, validations, and documentation.
• Learn new technology and techniques to meaningfully support product and process innovation.

A Day in the Life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About The Team

Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

Basic Qualifications

• 7+ years of business intelligence and analytics experience
• 5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience
• Experience with SQL
• Experience with ETL
• Experience with data visualization using Tableau, Quicksight, or similar tools
• Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software

Preferred Qualifications

• 4+ years of working with very large data warehousing environment experience
• 10+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.