Founding Support Engineer

Join Us in Our Mission to Empower Developers Worldwide

Mintlify's platform reaches over 15 million developers every year and powers the documentation of more than 2,500 companies, including Anthropic, Pinecone, and Zapier. We are also proud to support over 20% of the last YC batch.

About The Role

Mintlify is seeking dedicated, experienced, and passionate individuals to help solve some of the most challenging problems faced by our customers. As a founding support engineer, you will interact directly with our customers through support tickets and Slack messages, troubleshooting complex issues to define the undefined, and setting a positive precedent for the rest of the team to follow.

Your work will contribute to achieving industry-leading response times and service levels while building our internal customer feedback operations in an increasingly intricate space. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements. You will be crucial to the success of building an innovative, disruptive, and high-scale product.

If you thrive in environments that value impact, collaboration, and fast-paced problem-solving, you might be the perfect fit for our team.

What You Need to Succeed

• Located in (or willing to relocate to) San Francisco and excited about working in-person
• Strong communication skills, both written and verbal
• An interest in tinkering with the product
• Familiarity with MDX, Git, and GitHub

In This Role, You Will

• Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms.
• Be among the foremost experts on everything related to Mintlify products. You are the last line of defense before our core Product and Engineering teams.
• Partner with engineering and customer teams to resolve issues, engaging with senior leaders and teams internally or with customers as needed.
• Take learnings from resolving customer issues and figure out how to operationalize those solutions at scale, with Engineering, with our Go-To-Market team, etc.

Our Values

• Growth Oriented: We invest in people and growth as the company grows.
• Humility: Everyone has a lot to give and a lot to learn. Egos are not allowed.
• Customer Focused: We love our customers. We make decisions by focusing relentlessly on them - and accept if this means changing our ideas. Customer success is our success.
• Intellectual Honesty: We believe in creating an environment where the best ideas win and acknowledging when we are wrong.
• Hack to Success: We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make educated bets, launch MVPs, and iterate.
• Having Fun: Be unapologetically you! We love our game-nights, ping pong tournaments, bufo emojis, and cow jokes (the CEO knows over 100 of them and TechCrunch made fun of him for it).

Company Benefits

• Competitive compensation and equity
• Flexible work culture
• 20 days paid time off every year
• Health, dental, vision insurance
• 401k or RRSP
• Free lunch and dinners
• $700/year work setup stipend
• $200/month wellness stipend
• Annual team offsite
• Unlimited free mints