Staff Software Engineer, Community Support Platform

The Community You Will Join

Community Support Platform (CSP) is responsible for the world-class technology, architecture, and solutions that power Airbnb's global community support operations. The products and solutions we build support our customers, front line agents, and the operations teams and are a key driver of enabling Airbnb's core business. As a member of CSP, you will have an opportunity to impact every person who travels or hosts on Airbnb.

The Difference You Will Make

As Staff Engineer, you will work in a team of talented and diverse software engineers to build solutions that improve Airbnb agent productivity. You will play a significant role in shaping the technical vision and then delivering a solution that is flexible, efficient and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership and technical expertise to solve these technical challenges for Airbnb.

A Typical Day

Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features. Drive, lead, and contribute to the full development cycle: technical design, development, test, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks. Lead engineers—both inside and outside your immediate team—in building out these technical solutions. Mentor other engineers in developing their technical and collaboration skills. Nurture a culture of technical quality from design, through code review, to production operations.

Your Expertise

9+ years of relevant software development experience in a fast paced tech environment. Strong expertise with backend systems in large-scale service-oriented architectures. Experience with frontend or full stack development. Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations. Passionate about efficiency, availability, technical quality and system quality. Love for collaborating via code reviews and architecture discussions, and are motivated to improve their teammates’ productivity. Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience.

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care Of You

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.