Kore.ai Tech Lead

Job Description

We are seeking a talented and experienced Kore.ai Tech Lead to join our team. As a Kore.ai Tech Lead, you will design, develop, implement, and maintain chatbots and virtual assistants using the Kore.ai platform. The ideal candidate should have extensive experience in software development, particularly in building conversational AI solutions, and should be well-versed in various programming languages and technologies.

Responsibilities

• Design, develop, and deploy chatbots and virtual assistants using the Kore.ai platform.
• Collaborate with stakeholders to gather requirements and define project objectives.
• Customize and configure Kore.ai bots to meet specific business needs and integration requirements.
• Integrate chatbots with various third-party applications and systems using APIs.
• Implement natural language processing (NLP) and machine learning algorithms to enhance bot capabilities.
• Test and debug chatbots to ensure optimal performance and user experience.
• Monitor and maintain deployed chatbots, troubleshoot issues, and perform necessary updates and enhancements.
• Stay updated on industry trends and best practices in conversational AI and apply them to improve existing solutions.
• Provide technical guidance and support to new team member developers and team members.
• Document design specifications, development processes, and deployment procedures.

Expertise and Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 10 years of experience in software development with at least 3-5 years of hands-on experience in building chatbots and virtual assistants.
• Proficiency in programming languages such as Java, Python, or JavaScript.
• Extensive knowledge of the Kore.ai platform and its features, including bot development, customization, and integration capabilities.
• Experience with natural language processing (NLP) and machine learning techniques for conversational AI.
• Strong understanding of API integration and web services.
• Excellent problem-solving expertise and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Effective communication expertise, both verbal and written.
• Prior experience in leading chatbot development projects or mentoring new team member developers is a plus.

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching, and learning programs
• Employee Resource Groups
• Disaster Relief

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.