Senior Software Implementation Consultant - Apptio at IBM
IBMIntroduction
Apptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide.
Role Overview
We are seeking a highly skilled and experienced Agile Enterprise Implementation Consultant with a development background to join our dynamic team at IBM. The ideal candidate will have a minimum of 5 years of experience with APIs, JavaScript, and Agile development methodologies. This customer-facing role requires excellent communication and presentation skills, as well as a strong background in coaching, training, and troubleshooting during customer interactions.
Responsibilities
- Apply knowledge of business processes and agile frameworks to help customers refine their work models and ways of working.
- Employ technical expertise to design and configure Targetprocess solutions according to the desired company process.
- Use communication and coaching skills to help users become familiar with the tool, ensure a great experience working with the software, and make sure they benefit from Targetprocess from day one.
- Work closely with the pre-sales, training, and support teams, as well as participate in product improvements discussions with the development teams.
- Implementation can take place online or on-site, depending on customer preferences and global conditions.
- Ensure that each client's solution is correctly structured, implemented, and deployed.
- Discover customer needs and goals.
- Implement and configure a custom Targetprocess solution, that is, customize the tool according to the customer's needs.
Required Technical and Professional Expertise
- Minimum 5 years of experience working in an Agile development environment with APIs, Jira, Azure DevOps (AzDO), and JavaScript.
- Good understanding of Agile development methodologies.
- Excellent verbal and written communication skills.
- Ability to present complex technical information in a clear and concise manner.
- Strong analytical and problem-solving abilities.
- Proficient in troubleshooting technical issues during customer interactions.
- Hands-on experience in integration development projects.
Preferred Technical And Professional Expertise
- SAFe Certified or equivalent experience.
- Automation experience.
- Converting Waterfall development to Agile.
- Experience in coaching and training teams and customers on product/features.
- Ability to multitask.
Benefits Extracted with AI
- 401(k)
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