Join The Team Redefining How The World Experiences Design
Canva is on a mission to empower the world to design, and we're looking for a Staff Machine Learning Engineer to join our User Voice team. This role is pivotal in developing AI/ML strategies to enhance the customer support experience through innovative natural language processing systems.
Where And How You Can Work
Our flagship campus is in Sydney, with options to work remotely or in a hybrid setting across various locations in Australia. You have the flexibility to choose your working environment that best suits your lifestyle.
What You’d Be Doing
In this role, you will:
- Partner with leadership to develop an AI/ML roadmap.
- Be accountable for the delivery of key projects in User Voice.
- Lead the ML development of a natural language understanding system that integrates with Canva's products.
- Collaborate with other Machine Learning Engineers across the organization.
You're Probably A Match If
- You have over 5 years of industry experience in a machine learning/software engineering role within a Product/SaaS company.
- You possess strong coding skills in Python and are familiar with TensorFlow, PyTorch, scikit-learn, Langchain, and Huggingface.
- You have experience with RAG architectures or have a good understanding of its applications.
- Your background includes working in Customer Support and/or Business Process Automation.
- You excel in collaboration and have strong communication skills, enjoying mentoring other engineers.
About User Voice
At Canva, supporting our users is a thrilling and intricate puzzle. Our mission is to ensure every user feels empowered and heard, aiming to scale our user base to an incredible 1 billion users! The User Voice team acts as the vital link between our users and Canva's most valuable partners.
About The Team
Join a team that is revolutionizing user interactions with our platform. You will work on cutting-edge natural language understanding systems that integrate seamlessly into Canva, enabling users to find help easily.
What's in it for you?
- Achieving our crazy big goals motivates us to work hard, but you'll also experience moments of magic, connectivity, and fun.
- We offer a range of benefits to support your success both in and outside of work.
Other Stuff To Know
We make hiring decisions based on your experience, skills, and passion. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Benefits Extracted with AI
- Equity packages
- Inclusive parental leave
- Annual Vibe & Thrive allowance
- Flexible leave options
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