Integration Support Engineer

Integration Support Engineer

Stream is seeking an Integration Support Engineer to join our team. In this role, you will be part of the Integration Support department, where you will learn about our Chat and Feeds products and the code behind them. You will help our customers maximize the use of our products and services, offering excellent growth potential and the opportunity to take ownership in an exciting marketplace. This position is available in a hybrid capacity for candidates local to Amsterdam or remote in the EMEA region.

Who You Are

• You are curious and enjoy reading and writing code in languages such as Python, JavaScript, Java, Kotlin, Ruby, and Swift.
• You have technical knowledge of APIs and can learn Stream's products and services.
• You possess strong technical communication skills to help customers understand problems and guide them in the right direction.
• You are organized and motivated, capable of managing your own time effectively to contribute to projects and initiatives across various departments.
• You are fluent in English with excellent written language skills.

Bonus Points

• Experience working on a codebase at a professional level.
• Experience in a technical customer support role.

Primary Responsibilities

• Assist customers on our technical support platform.
• Support the sales team as a technical resource.
• Serve as the first point of contact for our Enterprise customers in elevated support channels.

Secondary Responsibilities

• Build our community support platform by providing assistance and writing short technical articles on best practices.
• Work on improvements and optimizations to our documentation.
• Seek feedback from customers to identify key growth areas.
• Assist the development team in managing new feature requests and bug reports.

Culture

Stream has a casual social culture with a diverse team in terms of age, nationality, and background. We are socially active on our Slack networks, and you will be warmly welcomed to our growing team.

What's In It For You

• 28 days paid time off plus paid Dutch holidays
• Company equity
• Pension scheme
• Generous Learning and Development budget
• Commute expenses to Amsterdam covered or option to use a company bike within the city
• Gym membership of choice covered and weekly pilates sessions in the office
• MacBook Pro or another development setup
• Healthy team lunches and plenty of snacks
• Generous relocation package
• Office in the heart of Amsterdam
• Opportunity to attend or present to global conferences and meetups
• Possibility to visit our office in Boulder, CO

Stream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.