Senior Technical Support Engineer
GliaAbout the Role
Join Glia as a Senior Technical Support Engineer in our Client Engineering team based in Tallinn. You will play a crucial role in helping our customers resolve complex technical issues, providing proactive guidance, and adding value through the use of Glia’s technologies. Your expertise will ensure our customer’s integrations are secure, scalable, and seamless.
Key Responsibilities
- Technical Support: Work with customers' and partners' developers, architects, business analysts, and support personnel to set up and troubleshoot complex technical integrations.
- Collaboration: Collaborate with the Glia Product and Engineering teams using JIRA tickets and Slack to report reproducible issues.
- Troubleshooting: Provide support to clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
- Best Practices: Help customers understand the finer points of Glia’s capabilities and influence them to implement best practices.
- Mentorship: Serve as a mentor and point of escalation for other team members.
Requirements
- Previous experience in technical support or other client-facing technical roles.
- Willingness to work from Glia’s Tallinn offices 5 days a week.
- Willingness to work shifts in New York time (EST time zone UTC-5) to service our American clients on the east coast.
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Understanding of WebRTC and other web technologies.
- Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS).
- Excellent reading, listening, and writing skills in English.
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
- A firm understanding of the technology stacks common to the Web ecosystem.
- High competency in communicating complex issues to both technical and non-technical audiences.
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Strong desire to deliver positive customer experiences by identifying their problems and guiding them through complex technical solutions.
- Bonus: Spanish Proficiency.
Benefits
- Stock options and competitive salary.
- Exciting, dynamic, and rapid growth environment.
- Collaborative culture with autonomy and purpose.
- Incredible mentors & investors that are an active part of the company.
- Team events including nights out and team travel.
- Free gym membership (you have to commit to going 3x per week!).
- Diversity: 18 languages and 11 countries represented.
- Competitive base salary & benefits.
- Participation in the employee option pool.
This is an exciting opportunity to join a leading company in Unified Interaction Management and make a significant impact on customer interactions across various platforms.
Benefits Extracted with AI
- Stock options
- Competitive salary
- Dynamic growth environment
- Collaborative culture
- Mentorship
- Team events
- Free gym membership
- Diversity
Similar jobs
Last update: 23 minutes ago
Technical Support Intern
Join Eskimi as a Technical Support Intern in Vilnius. Gain experience in AdTech, SQL, and technical support. Flexible work and professional growth.
Senior Site Reliability Engineer
Join Valtech as a Senior Site Reliability Engineer in Sofia, Bulgaria. Work with AWS, GCP, and Azure in a hybrid environment.
Senior Node.js Developer
Join Globant as a Senior Node.js Developer in Milan. Work on large-scale projects, develop your career, and be part of an agile team.
Senior Cloud Engineer
Join as a Senior Cloud Engineer to architect and deploy cloud solutions using Azure, AWS, and GCP. Lead innovation in cloud technology.
Founding Support Engineer
Join Mintlify as a Founding Support Engineer in San Francisco. Solve complex customer issues and help build our innovative platform.
Senior Backend Engineer (Node.js/TypeScript)
Join Deel as a Senior Backend Engineer specializing in Node.js and TypeScript. Work remotely with a global team.
Senior Software Engineer, Go/Java
Join Squarespace as a Senior Software Engineer in Aveiro, Portugal. Expertise in Go/Java required. Hybrid work environment.
Frontend Engineer with React and TypeScript
Join Gilion as a Frontend Engineer focusing on React and TypeScript in a hybrid work environment.
Senior Site Reliability Engineer (AWS, Node.js)
Join Tint as a Senior Site Reliability Engineer to enhance AWS infrastructure efficiency and reliability. Remote role in the US.
Senior Backend Engineer - Cloud Native Security
Join SentinelOne as a Senior Backend Engineer focusing on cloud-native security solutions. Work remotely in Slovakia.
Staff Software Engineer - Video and Voice
Join Twilio as a Staff Software Engineer focusing on Video and Voice communications, leveraging AWS, GCP, and JVM technologies.
Junior Software Engineer - API Team
Join Flix as a Junior Software Engineer in Berlin, focusing on API development and management. Work with JavaScript, REST, and more.
JavaScript/DevOps Engineer
Join Thales as a JavaScript/DevOps Engineer in Prague, focusing on CI/CD, automation, and cloud solutions.
Senior Data Engineer with Azure Expertise
Join Eliq as a Senior Data Engineer to enhance our Azure-based data platform and drive the energy transition.
Senior Backend Engineer - Cloud Native Security
Join SentinelOne as a Senior Backend Engineer to design and implement cloud-native security solutions.
Staff/Lead Application Security Engineer
Join Agoda as a Staff/Lead Application Security Engineer in a dynamic DevSecOps environment.
Senior Software Engineer, Java
Join Squarespace as a Senior Software Engineer, Java, in Aveiro, Portugal. Work on backend services, infrastructure, and scalability.
Senior Node.js & TypeScript Developer
Join us as a Senior Node.js & TypeScript Developer to develop scalable features remotely in Romania.
Senior Back End Developer
Join Klar as a Senior Back End Developer in Berlin, Germany. Work with Java, SpringBoot, and microservices in a fintech environment.
Senior Software Engineer - Python
Join Gorgias as a Senior Software Engineer in Python, working on API development and app integrations in a hybrid role in New York.
Senior Backend Engineer (Go)
Join AUTODOC as a Senior Backend Engineer (Go) in Lisbon. Develop scalable backend solutions using Golang, Prometheus, and Grafana.
Senior Software Engineer, Frontend
Join Procore as a Senior Frontend Engineer to innovate UI design systems remotely. Enhance developer experiences and mentor junior engineers.
Senior Backend Engineer - Growth Team
Join Fireflies.ai as a Senior Backend Engineer to drive growth through innovative backend solutions. Remote position.
Senior Backend Engineer (Node.js + Go)
Join Deel as a Senior Backend Engineer with expertise in Node.js and Go. Work remotely and help build a global-first people platform.