About The Role
Join Swift, the world’s leading provider of secure financial messaging services, as the Manager of Service Management in EMEA. This role is based in Brussels, Belgium, and offers a unique opportunity to lead a team that is at the forefront of revolutionizing the global financial industry. As a Manager, you will be responsible for implementing global initiatives to enhance customer experience and service delivery.
Key Responsibilities
- Team Leadership: Lead and develop a team of seasoned service managers across multiple offices. Provide mentorship and support to improve their skills and knowledge.
- Customer Collaboration: Work closely with key customers to understand their needs and provide outstanding service.
- Service Improvement: Collaborate with internal teams to drive initiatives that enhance service delivery. Analyze feedback to identify areas for improvement.
- Project Representation: Represent the department in projects and meetings with both internal and external customers.
What Will Make You Successful?
- Leadership Skills: Outstanding people leadership skills with a customer-centric mentality.
- Communication: Effective communication skills across various channels.
- Problem Solving: Strong problem-solving and decision-making abilities.
- Industry Knowledge: Knowledge of financial messaging services and the banking industry.
Why Join Our Team?
- Innovative Environment: Be part of a world-class organization driving innovation in the financial industry.
- Career Growth: We put you in control of your career and offer a competitive package.
- Inclusive Culture: We foster a diverse and inclusive environment where everyone’s voice counts.
What We Offer
- Competitive Package: We offer a competitive salary and benefits package.
- Career Development: Opportunities for career growth and development.
- Supportive Environment: We help you perform at your best and make a difference.
If you are excited about this role and meet the qualifications, we encourage you to apply. Swift is dedicated to building a workplace where people can bring their full selves and ideas to the team.
Benefits Extracted with AI
- Competitive package
- Career control
- Performance support
- Inclusive environment
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