Senior Business Product Manager – Transaction Management

About The Role

Are you knowledgeable about the cross-border payments industry? Do you understand correspondent banking and its related payment processes and operations? Are you passionate about the future of payments and its ongoing evolution towards an instant and frictionless experience?

Join the Case Management squad! We are looking for one talented individual to join a team of experts to help shape improved Payments Exception Processes for Financial institutions. This includes the introduction of ISO 20022 standards and the extension of Swift’s Case Management solution to introduce smart routing and orchestration for Swift and non-Swift flows.

The Transaction Management tribe is responsible for delivering the new rails for instant and frictionless cross-border payments. It supports the adoption of richer and structured payment data by the community through the introduction of ISO 20022. The tribe is also responsible for maintaining the existing payment services portfolio and delivering new value across existing and new customer solutions, such as gpi, pre-validation, Case Management, and Swift Go.

Responsibilities

As a Business Product Manager, you will be responsible for working closely with customers, business experts, technical experts, and strategy to develop your product/service. You will manage the business end – defining the value proposition, writing business cases, developing go-to-market strategies, and leading the marketing of your product. Together with the product owner, you’ll be in charge of defining the product’s vision - designing the features, the roadmap, and the requirements. Finally, you will analyze the usage of your product to inform product direction and new use cases.

Key Tasks:

• Drive the product requirements process while working collaboratively with key stakeholders to prioritize and validate technology, features, product direction, and strategy.
• Work in close relationship with the customers to shape the product’s vision thanks to your excellent knowledge of the market and the products you manage.
• Drive market community readiness looking at all relevant customer touch points (technology, change management, usage).
• Keep abreast of trends in the industry and share information with other divisions/departments.
• Participate in managing product launch projects by assisting in the coordination of all aspects of the marketing plan (product/pricing offer, promotion, distribution strategy, development of user documentation, training of sales force and customers).

Experience & Education Required:

• University degree or equivalent.
• At least 10 years of experience in a financial operations, product or service development/project planning/management role.

Soft Skills:

• Adaptability and responsiveness to change.
• Strong communication skills (both written and oral).
• Team player, willing to work in a multicultural environment.
• Ability to influence, work effectively across all levels and transversally; challenger, curious and a positive mindset.
• Capacity to innovate, think out of the box and connect the dots: challenge the status quo, and think out of the box for alternative/most efficient solutions.
• Customer oriented: making customers and their needs a primary focus.
• Agile experience is an asset.
• Take accountability for delivering results.

What We Offer

• We promote a very strong team spirit and help you perform at your best.
• We help you make the difference, take initiative, and work in full autonomy hereby putting you in control of your career.
• We support an open dialogue and give you the freedom to be yourself.

Join us at Swift, a member-owned cooperative that provides the communication platform, products, and services to connect more than 10,000 banking organizations, securities institutions, and corporate customers in 200 countries. Driven by unprecedented regulatory pressure, increased customer expectations, and fierce competition, the financial services landscape is transforming rapidly, and Swift just renewed its ambition to deliver instant and frictionless transactions.