Overview
Front is a modern customer service platform that reimagines the help desk for real-time team collaboration across every customer communication channel, powered by AI and automation. The company is backed by leading venture capital firms and has received numerous accolades for being a great place to work.
Role Description
As a Senior Backend Software Engineer in the Deliverability team, you will be responsible for the core systems that connect Front to the external world. These systems process millions of events, delivering emails, SMS, and other messages quickly and reliably. You will own key services, lead architectural evolutions, and collaborate with other teams to build next-generation architecture.
Responsibilities
- Own and lead the development of key services that power Front.
- Collaborate with systems and infrastructure teams to design and build scalable and reliable architecture.
- Work closely with product managers, designers, and engineers to conceptualize, build, and test new features.
Qualifications
- Strong experience in backend development at a large-scale Internet service.
- Proficiency in dynamic languages like JavaScript, Python, or Ruby.
- Proven track record in launching and delivering complex projects.
- Experience with asynchronous work queues, high-volume storage systems, or high-throughput systems.
- Understanding of engineering solutions trade-offs, valuing pragmatism over idealism.
Preferred Skills
- Deep knowledge of the email stack and associated RFCs.
- Experience with anti-spam infrastructure and email delivery services like SendGrid or MailGun.
- Familiarity with Kafka, Gmail, or Office 365 APIs.
Benefits
- Competitive salary with equity options.
- Comprehensive health insurance plans.
- Flexibility to work from home three days a week.
- Mental health support and family planning services.
- $100 monthly lifestyle stipend for fitness and other activities.
- Additional wellness days and a winter break from Christmas to New Year's Day.
Benefits Extracted with AI
- Medical insurance
- Equity
- Private health insurance
- Mental health support
- Family planning support
- Lifestyle stipend
- Wellness days
- Winter break
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