Senior Software Engineer

About the Role

As a Senior Software Engineer at Gladly, you will be at the forefront of designing and coding innovative, scalable, and fault-tolerant applications across the technology stack within the Gladly product. You will provide technical guidance and mentorship in software engineering best practices while demonstrating these as an individual contributor. You will work closely with small, nimble, cross-functional teams of engineers, product managers, designers, and business teams.

Key Responsibilities

• Design and Code: Develop innovative, scalable, and fault-tolerant applications across the technology stack.
• Mentorship: Provide technical guidance and mentorship in software engineering best practices.
• Collaboration: Work closely with cross-functional teams of engineers, product managers, designers, and business teams.
• Project Lifecycle: Participate in all aspects of the project lifecycle, from ideation to release to measurement and iteration.
• Learning Opportunities: Move between teams and learn other technologies.

Success Factors

• Eagerness to Learn: Understand Gladly’s business domain and apply this knowledge in building the innovative product.
• Self-Organization: Prioritize work based on the impact to the customer.
• Balance: Balance pragmatic solutions with best practices of software engineering.
• Ownership: Show ownership and pride in your work by promoting the best practices of software engineering within Gladly.

Qualifications

• 5+ years of backend or full-stack engineering experience, with some leadership or mentorship experience.
• Strong teamwork skills and a customer-centric, product-focused mindset.
• Competence with data structures, algorithms, software design, and cloud architectures.
• Willingness to work across the technology stack.
• Operational expertise with robust observable solutions and actionable monitoring.
• (Bonus) Experience with Go, Kafka, Typescript, React, Node.js, PostgreSQL, Redis, Snowflake, Docker, Kubernetes, AWS.

Compensation

• Base salary: €134,000 to €186,000 per annum
• Equity options available

Benefits

• Vision, Medical, Dental, and Life insurance
• Generous paid time off and Parental Leave
• 401K and Flexible Spending Accounts
• Home office stipends

About Gladly

Gladly is the only AI-powered customer service software built around people, not tickets. We bring together everything you know about your customers and every interaction you’ve shared into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams. Gladly is proud to call over 300 of the world’s most loved brands customers, including Nordstrom, Warby Parker, Crate & Barrel, Ralph Lauren, Tory Burch, Rothy’s, and more.

Working at Gladly

Gladly has embraced remote work, allowing employees to live anywhere in the United States. We invest in opportunities to get the teams together in person regularly. We have a strong work ethic but value life outside of work, too.