Role Overview
Join NICE as a Senior Cloud Site Reliability Engineer and take on the challenge of improving the reliability and availability of our mission-critical cloud-based services. This role is pivotal in managing and enhancing the infrastructure that supports large, regionally distributed SaaS platforms.
Key Responsibilities
- On-call Support: Provide essential support during major platform incidents to ensure rapid resolution and minimal downtime.
- Automation and Efficiency: Identify and implement automation opportunities to enhance the efficiency and scalability of our SaaS infrastructure.
- Observability Platform Management: Manage and maintain a Grafana-based observability platform to monitor service health across the fleet.
- Release Engineering: Participate in the release process to ensure safe and reliable deployment of new features and updates.
- Middleware and Tooling Development: Develop custom solutions to improve observability, reliability, and operability of the SaaS platform.
- Collaboration with Development Teams: Work closely with developers to ensure production readiness and compliance with reliability standards.
How You'll Make an Impact
- Enhanced Monitoring: Create dashboards and metrics for real-time observability of application performance.
- Reliability Consulting: Provide expert advice on SRE practices to development teams, helping them enhance application reliability.
- Incident Management: Lead efforts in data and performance analysis to pinpoint and rectify root causes of disruptions.
- Knowledge Sharing: Mentor junior SREs and share knowledge to uplift the team's overall skill set.
What You Bring to the Team
- Experience: At least 4 years in programming/scripting with languages like Go, Python, .Net (C#), Node.js.
- Cloud Expertise: Proven background in managing public or private cloud environments, particularly AWS or Azure.
- SRE/DevOps Background: Solid experience in site reliability engineering, DevOps, or related fields.
- Certifications: Kubernetes certification is a plus.
Why Join NICE?
NICE offers a dynamic, innovative environment where you can grow professionally. Enjoy our NICE-FLEX hybrid work model, comprehensive benefits, and a culture that fosters diversity and inclusion.
About NICE
NICE Ltd. is a global leader in enterprise software solutions, empowering organizations through advanced analytics and cloud technologies. With over 8,500 employees worldwide, NICE is dedicated to excellence and innovation.
Benefits Extracted with AI
- Hybrid work model (2 days in-office, 3 days remote)
- Opportunities for internal career advancement
- Comprehensive health insurance
- Paid vacation
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