NICE logo

Senior Cloud Site Reliability Engineer

NICE

Role Overview

Join NICE as a Senior Cloud Site Reliability Engineer and take on the challenge of improving the reliability and availability of our mission-critical cloud-based services. This role is pivotal in managing and enhancing the infrastructure that supports large, regionally distributed SaaS platforms.

Key Responsibilities

  • On-call Support: Provide essential support during major platform incidents to ensure rapid resolution and minimal downtime.
  • Automation and Efficiency: Identify and implement automation opportunities to enhance the efficiency and scalability of our SaaS infrastructure.
  • Observability Platform Management: Manage and maintain a Grafana-based observability platform to monitor service health across the fleet.
  • Release Engineering: Participate in the release process to ensure safe and reliable deployment of new features and updates.
  • Middleware and Tooling Development: Develop custom solutions to improve observability, reliability, and operability of the SaaS platform.
  • Collaboration with Development Teams: Work closely with developers to ensure production readiness and compliance with reliability standards.

How You'll Make an Impact

  • Enhanced Monitoring: Create dashboards and metrics for real-time observability of application performance.
  • Reliability Consulting: Provide expert advice on SRE practices to development teams, helping them enhance application reliability.
  • Incident Management: Lead efforts in data and performance analysis to pinpoint and rectify root causes of disruptions.
  • Knowledge Sharing: Mentor junior SREs and share knowledge to uplift the team's overall skill set.

What You Bring to the Team

  • Experience: At least 4 years in programming/scripting with languages like Go, Python, .Net (C#), Node.js.
  • Cloud Expertise: Proven background in managing public or private cloud environments, particularly AWS or Azure.
  • SRE/DevOps Background: Solid experience in site reliability engineering, DevOps, or related fields.
  • Certifications: Kubernetes certification is a plus.

Why Join NICE?

NICE offers a dynamic, innovative environment where you can grow professionally. Enjoy our NICE-FLEX hybrid work model, comprehensive benefits, and a culture that fosters diversity and inclusion.

About NICE

NICE Ltd. is a global leader in enterprise software solutions, empowering organizations through advanced analytics and cloud technologies. With over 8,500 employees worldwide, NICE is dedicated to excellence and innovation.

Benefits
Extracted with AI

  • Hybrid work model (2 days in-office, 3 days remote)
  • Opportunities for internal career advancement
  • Comprehensive health insurance
  • Paid vacation

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