SRE Lead at IBM

Introduction

IBM Technology Zone is the one stop shop for IBMers and business partners to build, show, and share solutions built on IBM technologies to facilitate opportunity progression and customer adoption.

Role Overview

The SRE Lead at IBM will be responsible for overseeing the reliability and performance of our systems, working to ensure the highest levels of uptime and reliability. This role will involve leading SRE practices, mentoring junior engineers, and collaborating with various teams to implement best practices in site reliability.

Responsibilities

• Lead the implementation of SRE best practices, including incident management, post-mortem analysis, and capacity planning.
• Collaborate in building and maintaining TechZone automation that deploys and provisions environments at scale.
• Ensure the reliability, availability, and performance of our applications and infrastructure through proactive monitoring, incident response, and optimization.
• Work closely with software engineering, DevOps, and operations teams to design and implement reliable, scalable, and secure systems.
• Help drive automation efforts to reduce manual intervention, enhance deployment processes, and improve overall system efficiency.
• Mentor and guide junior team members, fostering a culture of continuous improvement and learning within the team.
• Conduct incident response efforts, conduct root cause analysis, and implement preventive measures to avoid future incidents.
• Maintain detailed and up-to-date documentation of system architecture, operational procedures, and incident reports.

Required Technical and Professional Expertise

• Proven experience in site reliability engineering, DevOps, or a related field, with a track record of managing and optimizing complex systems.
• Strong proficiency in cloud platforms (e.g., AWS, Azure, GCP), containerization technologies (e.g., Docker, Kubernetes), and infrastructure as code tools (e.g., Terraform, Ansible).
• Proficiency in one or more programming languages (e.g., Python, Go, Java) for scripting and automation.
• Excellent analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues efficiently.
• Strong communication and leadership skills, with the ability to collaborate effectively with cross-functional teams and mentor junior engineers.

Preferred Technical And Professional Expertise

• Familiarity with Hybrid Cloud technologies and strategy, including IBM's OCP, Cloud Pak, and Services strategy, and how these elements bring value to clients and end users.
• Experience using telemetry and monitoring software.

About Business Unit

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?