Senior Software Engineer - Full Stack (React, TypeScript, AWS)

About Productboard

Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. Over 6,000 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. With offices in San Francisco, Prague, Dublin, and Vancouver, Productboard is backed by leading investors like Dragoneer Investment Group, Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures.

About the Role

The Insights Experience team at Productboard manages a platform that gathers user feedback from interviews, emails, support tickets, and direct customer responses. This platform is important for setting Productboard apart in its market by ensuring our customers can identify what to prioritize based on user needs.

As a Senior Software Engineer in this team, your job is to build and improve this platform. This is crucial for keeping us competitive and making sure our products meet our customers' needs. You'll do more than just code; you'll need to understand how your work helps our customers and influences our product direction.

Responsibilities

• Lead the team and support your colleagues. You'll help your teammates grow by sharing knowledge, giving feedback, and setting high standards for how we work.
• Play a key role in making critical decisions that shape our technology stack and architecture.
• Actively participate in the planning process, making sure that the technical decisions match the business goals.
• Identify and handle potential issues, plan for growth, and stay updated on new technologies to help us stay competitive.
• Build and refine our user-facing product. Your work will directly impact our users as you ship your contributions to production regularly, ensuring the product's performance, scalability, and robustness.
• Work alongside engineering leaders, product managers, designers, and other partners.
• Dive into customer experiences to gain valuable insights, driving user engagement and shaping new features.

Skills You'll Bring

• 3+ years of engineering experience, demonstrating a history of developing world-class product experiences within a team.
• Experience with breaking down complex problems into manageable solutions, considering both technical and business implications.
• Extensive experience in efficiently scaling UIs to accommodate rapid growth and changing demands, leveraging web technologies including HTML, CSS, TypeScript, and React.
• A thorough understanding of how different system components—from the user interface to the data model—work together.
• Expertise in leading teams to effectively scale and optimize backend systems, especially to meet growing user demands.
• Adaptability in learning and using different technologies—not bound by any single tool or language.

Nice to Haves

• Experience with Node.js, Ruby, Kotlin, Postgres, Redis, Elasticsearch, AWS.
• Passions beyond technology, whether it's in the arts, history, social sciences, or any other field.
• Experience or a keen interest in the infrastructure aspects of building top-notch software products.

What’s in it for you?

• Be part of building the world’s first and best Product Platform that fundamentally changes how our industry approaches the craft of Product Management.
• Collaborate with a talented and passionate team, dedicated to making products that matter, together.
• Competitive base salary reflecting your role's value.
• Stock options for company success.
• Robust 401k for long-term financial health.
• Life insurance and disability coverage.
• Best-in-class health benefits with contributions, including a convenient One Medical Membership for quality healthcare.
• Subsidized gym and wellness memberships.
• Commuter benefits for convenience.
• Dedicated mental wellness programs and personal access to Soulmio for mindfulness.
• Generous paid time off: Flexible PTO + 9 sick days.
• 8 weeks of Paternity leave and 12 weeks of Maternity leave.
• Annual volunteer day for your chosen causes.
• Daily office lunches catering to your preferences.
• Professional development budget for growth.
• Regular team events to foster camaraderie.

Workplace

This role is based in our downtown San Francisco office with an office-centric hybrid schedule. Along with other San Francisco Bay employees, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. You will have the option to work from home on Wednesdays and Fridays.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion equity. We aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard. We do not tolerate any discrimination or harassment based on gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other bias covered by appropriate law. All aspects of employment, including hiring, training, promotion, and terminations, are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities. Togetherness is one of our core values, and our Diversity Council helps to ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every person matters. We are committed to leading by example to drive societal change.