Observability Lead

Introduction

IBM Technology Zone is the one stop shop for IBMers and business partners to build, show, and share solutions built on IBM technologies to facilitate opportunity progression and customer adoption.

This is a new role in TechZone that provides leadership in designing, implementing, and managing the overall observability framework for the organization. This includes setting up monitoring systems, logging tools, and tracing solutions to provide comprehensive visibility into the system's performance, health, and usage patterns. Additionally, they collaborate with various teams to integrate observability into their development workflows, ensuring that issues can be detected and resolved quickly. The Observability Lead also contributes to the continuous improvement of the observability practice by staying updated on latest trends, technologies, and best practices.

Your Role and Responsibilities

• Develop and implement comprehensive observability solutions, including monitoring, logging, tracing, and alerting systems.
• Work closely with developers, DevOps, and SRE teams to understand their requirements and ensure the observability tools meet their needs.
• Continuously improve the observability infrastructure to ensure system reliability, performance, and scalability.
• Collaborate in building and maintaining TechZone automation that deploys and provisions environments at scale.
• Participate in incident response efforts, providing valuable insights through observability data to diagnose and resolve issues quickly.
• Analyze observability data to identify trends, bottlenecks, and potential issues. Generate reports and dashboards for stakeholders.
• Evaluate and integrate new observability tools and technologies to enhance our monitoring capabilities.
• Develop and promote best practices for observability within the organization, including documentation and training for engineering teams.

Required Technical and Professional Expertise

• Experience: Proven experience in observability, monitoring, or related fields, with a strong understanding of modern observability practices.
• Technical Skills: Proficiency with observability tools such as Prometheus, Grafana, ELK stack, Jaeger, or similar. Strong scripting and automation skills (e.g., Python, Bash).
• System Knowledge: In-depth knowledge of distributed systems, microservices architecture, and cloud platforms (e.g., AWS, Azure, GCP).
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to diagnose complex issues using observability data.
• Communication: Strong communication skills, with the ability to collaborate effectively with cross-functional teams and present findings to stakeholders.
• Education: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Preferred Technical And Professional Expertise

• Preferred consideration will be given to candidates with a development background and demonstrated programming experience.
• Preference to candidates with cloud architecture experience.