Join Our Team as a Werkstudent im Support
Homepage Helden GmbH, a dynamic web agency based in Hamburg, Germany, is on a mission to help entrepreneurs reach and improve the world with their messages, products, and services. We are looking for a Werkstudent (m/w/d) to join our technical support team.
Your Role
As a Werkstudent in our support team, you will be the first point of contact for customers with support inquiries. Your responsibilities will include:
- Assisting our support team in responding to customer inquiries via email, phone, and ticketing system.
- Analyzing and resolving errors independently or in collaboration with our development team.
- Documenting support processes and solutions.
- Actively participating in team meetings and project discussions to continuously improve our services.
Your Qualifications
- Enrolled student (m/w/d) in a relevant field such as Computer Science, Media Informatics, or similar.
- Basic understanding of web technologies.
- Analytical thinking and problem-solving skills.
- Strong communication skills and customer orientation.
- Independent and structured working style.
- Team player with a commitment to shared goals.
- Fluent in German.
What We Offer
- High responsibility, fast decision-making processes, and flat hierarchies.
- Excellent colleagues who are both professionally outstanding and personally pleasant.
- Challenging projects, great clients, and the opportunity to grow with us.
- Hybrid workplace in a beautiful loft office and home office.
- Support for your personal development and creative freedom.
- Flexible working hours and an excellent work environment.
Join us and be part of a team that values innovation, collaboration, and personal growth. Apply now to become a part of Homepage Helden GmbH and help us create websites with a magnetic appeal.
Benefits Extracted with AI
- High responsibility
- Fast decision-making processes
- Flat hierarchies
- Excellent colleagues
- Challenging projects
- Hybrid workplace
- Support for personal development
- Flexible working hours
- Great work environment
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