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Werkstudent im Support - Technical Support

Homepage Helden GmbH

Join Our Team as a Werkstudent im Support

Homepage Helden GmbH, a dynamic web agency based in Hamburg, Germany, is on a mission to help entrepreneurs reach and improve the world with their messages, products, and services. We are looking for a Werkstudent (m/w/d) to join our technical support team.

Your Role

As a Werkstudent in our support team, you will be the first point of contact for customers with support inquiries. Your responsibilities will include:

  • Assisting our support team in responding to customer inquiries via email, phone, and ticketing system.
  • Analyzing and resolving errors independently or in collaboration with our development team.
  • Documenting support processes and solutions.
  • Actively participating in team meetings and project discussions to continuously improve our services.

Your Qualifications

  • Enrolled student (m/w/d) in a relevant field such as Computer Science, Media Informatics, or similar.
  • Basic understanding of web technologies.
  • Analytical thinking and problem-solving skills.
  • Strong communication skills and customer orientation.
  • Independent and structured working style.
  • Team player with a commitment to shared goals.
  • Fluent in German.

What We Offer

  • High responsibility, fast decision-making processes, and flat hierarchies.
  • Excellent colleagues who are both professionally outstanding and personally pleasant.
  • Challenging projects, great clients, and the opportunity to grow with us.
  • Hybrid workplace in a beautiful loft office and home office.
  • Support for your personal development and creative freedom.
  • Flexible working hours and an excellent work environment.

Join us and be part of a team that values innovation, collaboration, and personal growth. Apply now to become a part of Homepage Helden GmbH and help us create websites with a magnetic appeal.

Benefits
Extracted with AI

  • High responsibility
  • Fast decision-making processes
  • Flat hierarchies
  • Excellent colleagues
  • Challenging projects
  • Hybrid workplace
  • Support for personal development
  • Flexible working hours
  • Great work environment

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