IT Helpdesk Engineer - A/V & IT Support
GrammarlyAbout the Role
Grammarly is seeking a dedicated IT Helpdesk Engineer to join our team in Berlin. This role is crucial for ensuring smooth IT operations and supporting events and large meetings at our Berlin hub. As the primary point of contact for IT-related issues, you will be responsible for a wide range of tasks including vendor coordination, asset management, and event support.
Responsibilities
- Provide first-level IT support to team members, troubleshooting hardware and software issues.
- Resolve network connectivity problems and assist with AV equipment setup and configuration.
- Manage all events and large meetings, coordinating additional resources as necessary.
- Maintain and manage IT assets, including computers, laptops, printers, and AV equipment.
- Provide hardware and software support to existing team members and new hires.
- Support ZOOM rooms both in person and remotely.
- Assist with the installation, maintenance, and troubleshooting of AV equipment.
- Manage and document AV inventory, ensuring all equipment is in good condition.
- Support end-users with AV technology during meetings and presentations.
- Work closely with vendors and service providers to coordinate equipment repairs and maintenance.
- Maintain accurate records of IT and AV support requests, resolutions, and equipment inventory.
Professional Growth and Team Culture
Grammarly offers a supportive environment that focuses on continuous learning and professional growth. Our remote-first hybrid model fosters a collaborative culture, supported by our EAGER values (ethical, adaptable, gritty, empathetic, and remarkable). We also have employee resource groups and various programs to foster connection and celebrate achievements.
Benefits
- Competitive pay and comprehensive benefits package.
- Support for mental health care and risk benefits.
- Generous time off policies.
- Home office setup support, wellness and pet care stipends.
- Opportunities for learning and development.
Commitment to Diversity and Inclusion
Grammarly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage everyone to apply, regardless of race, religion, gender, sexual identity, or age.
Benefits Extracted with AI
- Competitive pay
- Life care
- Mental health care
- Risk benefits
- Defined time off
- Home office setup support
- Wellness stipend
- Pet care stipend
- Learning and development opportunities
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