IT Support Contractor

Job Overview

Andreessen Horowitz is seeking a skilled IT Support Contractor to join our team in Santa Monica. This is a 3-month contract opportunity where you will be the main point-of-contact for IT, A/V, and Facilities support in our Santa Monica office. You will also contribute to remote support efforts for the greater IT firm via the a16z IT Service Desk.

Key Responsibilities

• Serve as the main point-of-contact for the Santa Monica office, handling IT, A/V, and Facilities tasks.
• Manage technology and logistics for onsite activities and events.
• Provide remote support through the a16z IT Service Desk, including triaging, troubleshooting, and resolving IT service tickets.
• Support a variety of IT systems including MacOS, Windows, iOS, Android, and common SaaS applications like Google Workspace and Slack.
• Deliver top-notch, white-glove customer service across all technical systems within the firm.
• Troubleshoot and resolve IT requests organization-wide, including executive-level support.
• Oversee and manage access control systems, ensuring secure and efficient entry to the Santa Monica office.
• Provide comprehensive IT and AV support for onsite events, ensuring all technical requirements are met.
• Actively contribute to projects and tasks using the IT Team's project management software.
• Follow guidance and best practices as outlined in the IT team's documentation and knowledge base articles.

Minimum Qualifications

• 4+ years of experience in systems, networking, or security administration, including client-facing IT Help Desk roles.
• Strong troubleshooting skills to diagnose, identify, and resolve technical issues effectively.
• Exceptional verbal and written communication skills.
• Ability to work efficiently with senior-level executives.
• Proficiency in MacOS and Windows is required.
• Strong skills in iOS are required; Android skills are preferred.
• Experience with SaaS administration tools is preferred (e.g., Okta, JAMF, Google Workspace).
• Experience with Zoom, Zoom Rooms, and integrated Audio/Visual systems is preferred.
• Familiarity with networking concepts and protocols is preferred (e.g., DHCP, DNS, RADIUS).

About Andreessen Horowitz

Founded in 2009, Andreessen Horowitz (a16z) is a venture capital firm that backs bold entrepreneurs building the future through technology. We invest in seed to late-stage technology companies across various sectors including consumer, enterprise, bio/healthcare, crypto, fintech, and games.

Culture

At a16z, we are committed to hiring the best talent and recognize that diversity in our experiences and backgrounds makes us stronger. We celebrate the good times and do it for the team, always playing to win.

Additional Information

• This is a hybrid role, requiring both on-site and remote work.
• The anticipated hourly rate for this role is $57.00- $60.00, with actual starting pay varying based on experience, skills, and scope.

Join us and be part of a team that is at the forefront of new technology, helping founders and their companies impact and change the world.