Lead Backend Engineer - Help Experience
VintedJoin Vinted as a Lead Backend Engineer
Vinted, the largest online international C2C marketplace in Europe, is seeking a Lead Backend Engineer to join our Help Experience team. This role is pivotal in enhancing the self-help and machine-help capabilities for our Vinted members, transforming user experiences and supporting our mission to make second-hand the first choice worldwide.
Your Role
As a Lead Backend Engineer, you will:
- Redesign the Help Centre: Play a crucial role in rewriting the first touchpoint for all Vinted users seeking support.
- Develop a Customer Support Chatbot: Collaborate with the team to create a scalable and effective chatbot to assist Vinted members.
- Utilize Cutting-Edge Technologies: Assess and implement the latest technologies to personalize user experiences, including AI, ML, and Search technologies.
- Collaborate and Mentor: Work closely with other developers, participate in design deep dives, code reviews, and mentor junior engineers.
- Deploy and Monitor: Your code will impact over 100 million users, with deployments happening multiple times a day. Monitor your code using tools like Prometheus, Grafana, DataDog, and Kibana.
About You
- Experience: Strong knowledge in multiple high-level programming languages, with profound expertise in Golang. Knowledge of Ruby on Rails is a plus.
- Tech Enthusiast: Excited to learn and master new technologies and concepts, with an interest in AI, LLM, chatbots, or search technology.
- Mentorship: Prior experience in mentoring engineers.
- Communication: Proficient in spoken and written English.
Work Perks
- Share Options Programme: Benefit from our share options programme.
- Annual Leave: Enjoy 30 days of paid annual leave.
- Tech and Health Support: Access to the newest MacBook models and mental health support through the Mindletic app.
- Home Office Support: IT workstation equipment and a personal budget for home workplace furniture.
- Team Building: Frequent team-building events and a personal monthly budget for shopping on Vinted.
- Health and Fitness: Subsidised gym membership and health insurance.
- Workation: Spend up to 90 days per year working outside of the EU.
Working at Vinted
Vinted offers a hybrid work model, with 2 days in the office recommended but not enforced. We are committed to building an inclusive workplace and welcome applications from people of all backgrounds.
Salary
The salary range for this position is €88,700 - €119,900 gross per year.
Join us at Vinted and be part of a community of engineers dedicated to innovation and sustainability.
Benefits Extracted with AI
- Pension plan
- Medical insurance
- Disability insurance
- Share options programme
- 30 days of paid annual leave
- Newest MacBook models
- Mental and emotional health support
- Home office support
- Daily lunch allowance
- Frequent team-building events
- Personal monthly budget for shopping on Vinted
- Subsidised gym membership
- Subsidised Deutschlandticket
- Life and disability insurance
- Workation opportunities
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