Job Description
Amazon Web Services (AWS) is seeking a Support Engineer to join our Managed Operations team in Berlin, Germany. This role is pivotal in the launch and operation of the European Sovereign Cloud (ESC), a significant development in AWS's utility computing offerings. As a Support Engineer, you will be responsible for ensuring the high availability and reliability of AWS services such as EC2, S3, Dynamo, Lambda, and Bedrock for EU customers.
Key Responsibilities
- Oversee the launch of the ESC in 2025, collaborating with global AWS teams to influence the evolution of AWS services and technology.
- Enhance day-to-day operations, focusing on improving availability, reliability, latency, performance, and efficiency of the ESC.
- Participate in "on-call" rotations to resolve incidents occurring out-of-hours, ensuring operational excellence.
- Mentor junior engineers, sharing knowledge and expertise to foster professional development.
- Refine documentation, processes, and tools to elevate operational efficiency and set new benchmarks for excellence.
A Day in the Life
Your day will involve addressing and resolving intricate system issues, contributing to the professional development of junior engineers, and refining operational processes. You will play a crucial role in maintaining system resilience and fault tolerance, ensuring a seamless experience for AWS customers.
Basic Qualifications
- Experience maintaining software systems or related fields.
- Proficiency with monitoring frameworks such as CloudWatch, Datadog, or Grafana.
- Solid understanding of Linux and networking fundamentals.
- Experience in decomposing complex problems into simple solutions and proactively solving problems before they occur.
Preferred Qualifications
- Familiarity with operating services in AWS.
- Experience mentoring junior engineers.
- Proficiency in at least one scripting language such as Bash, Python, or Ruby.
- Familiarity across common technology domain areas, such as hardware, software, networking, and operating systems.
Why AWS?
AWS is the world’s most comprehensive and broadly adopted cloud platform. We value diverse experiences and encourage candidates from all backgrounds to apply. Our inclusive team culture, commitment to mentorship and career growth, and focus on work-life balance make AWS a great place to work.
Eligibility Requirements
- Fluency in written and spoken English is required.
- Legal right to work in Germany. Amazon will provide relocation support for successful applicants relocating within the European Union.
Join us in this challenging and impactful opportunity to build a best-in-class development engineering and operations team that aligns with AWS' commitment to customer satisfaction and continual innovation.
Benefits Extracted with AI
- Relocation support within the EU
- Inclusive team culture
- Mentorship and career growth
- Work-life balance
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