IT User Experience Co-op

IT User Experience Co-op at Boston Consulting Group

Overview

Boston Consulting Group (BCG) is seeking a motivated and talented IT User Experience Co-op to join our Global IT UX Center of Expertise (CoE). This position is ideal for students interested in pursuing a career in UX design or research. As a co-op, you will be part of a dynamic team responsible for enhancing BCG’s internal products and service offerings. This role offers a unique opportunity to learn and grow as a UX generalist, gaining experience in both design and research.

Key Responsibilities

• Research and Analysis: Conduct research and analyze user needs and sentiment. Design and test prototypes and concepts to contribute to cross-product UX and service frameworks.
• Iterative Design: Apply iterative design methods and processes, including Lean UX and Design Thinking approaches, to test hypotheses, concepts, and prototypes with users.
• UX Research: Execute various research methods such as user interviews, contextual inquiry, ethnographic study, and usability testing to understand user needs.
• Data Analysis: Analyze UX research data to create meaningful insights that address user needs, behaviors, expectations, and pain points.
• UX Outputs: Create user journey maps, service maps, wireframes, prototypes, and user requirements to define end-to-end UX.
• Collaboration: Work collaboratively with stakeholders across teams, disciplines, and regions to ensure diverse perspectives in problem-solving.
• Presentation: Present work and defend decisions clearly, both verbally and visually.

What We Are Looking For

• Curiosity: A strong desire to learn and understand people, their behaviors, and decision-making processes.
• Pragmatism: Ability to work within the constraints of UX at scale while finding creative solutions.
• Flexibility: Adaptability to changing project requirements.
• Autonomy: Ability to work independently on specific tasks with some direction.
• Analytical Skills: Ability to solve complex problems by organizing information, finding trends, and forming actionable insights.
• Outcome Orientation: Understanding that design and research are means to achieve measurable outcomes.

Qualifications

• Must be an undergraduate student currently enrolled at Northeastern University and approved for the January to June 2025 co-op cycle.
• Experience applying UX principles and methodologies from user-centered design and design thinking processes.
• Ability to present information logically and clearly, both verbally and visually.
• Preference for rising juniors or seniors working towards a Bachelor’s Degree or concentration in Experience Design, Human-Computer Interaction, Psychology, or related fields.
• Must meet all co-op eligibility requirements and be authorized to work in the United States full-time throughout the co-op cycle.

Working With Us

You will work with BCG’s information technology group, which collaboratively delivers the latest digital technologies to enable our consultants to lead and our business to grow. We seek individuals with expertise in IT infrastructure, application development, business systems, collaborative and social technologies, information security, and project leadership.

Location

This position is based in Boston, Massachusetts, United States.

How to Apply

Interested candidates should apply through the BCG careers portal. Please ensure you meet all eligibility requirements before applying.