Senior DevOps Engineer

About the Role

As a Senior DevOps Engineer at SAP, you will be part of a dynamic team responsible for building and supporting a high-productivity Platform as a Service (PaaS) for thousands of customers. You will work on the SAP Business Technology Platform, focusing on developing, deploying, and maintaining services in a cloud environment. The role involves practicing agile development methods, pair programming, Software Craftsmanship, GitOps, Test-Driven Development, and working in an environment with Continuous Integration and Continuous Delivery.

Key Responsibilities

• Monitor and support development incident queues.
• Address and resolve customer cases.
• Collaborate with the development team, product support, and customers.
• Suggest and implement improvements based on customer feedback and incident analysis.
• Facilitate knowledge transfer within teams and contribute to internal knowledge bases.
• Interact with developers, product owners, product support, and other stakeholders to discuss and resolve customer cases and take quality topics forward.
• Troubleshoot issues, provide practical solutions to reported incidents, and continuously adapt to the evolving technological landscape.

What You Bring

• Bachelor's degree or higher in Computer Science or a related field.
• At least 4 years of experience in Technical Support, Software Development, IT, or Quality Assurance.
• Proven experience with Knowledge Management strategies and multi-channel customer support (Chat, Virtual sessions, etc.).
• Experience in network technology.
• Preferably knowledge or experience in Python or Ruby, BASH, HTTP, and SQL.
• Preferably experience with cloud development, distributed systems, and cloud platforms such as SAP BTP, AWS, Azure, GCP, or Alibaba Cloud.
• Excellent English language skills, both verbal and written.
• Experience in creating dashboards and reporting.

Meet Your Team

Join a diverse, agile, and highly motivated team that values self-motivation, continuous learning, and peer mentorship. You’ll collaborate and share knowledge widely and engage in open, constructive dialogues to drive continuous improvement and an amazing customer experience. You’ll be part of a team committed to excellence and collective code ownership in a supportive environment.

Why SAP?

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Inclusion and Diversity

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. We believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.