Senior Software Engineer, AI

About the Role

As a Senior Software Engineer, AI, you will be part of a dynamic team focused on enhancing our conversational CRM platform with cutting-edge AI features. This role involves collaborating with cross-functional teams to drive innovation through a data-driven approach. You will have the autonomy to identify and implement generative AI system integrations within the platform, contributing to the development of innovative AI features.

Key Responsibilities

Collaborate with Product teams to innovate the roadmap on AI features across the platform.
Perform prompt tuning and optimization, developing and integrating tools to enhance LLM prompt queries for better observability within the platform.
Implement improvements and new AWS AI/ML capabilities for sentiment analysis, language detection, and automated translations.
Enhance NLP intent identification models, pipeline, and their integration with existing features.
Analyze data for developer experiences and organizational-level business metrics within the data warehouse.
Develop techniques to fine-tune generative AI models with platform data.
Prototype advancements in AI technology and create new products to stay ahead in the fast-evolving ecosystem.

Qualifications

5+ years of software development experience.
Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
Strong proficiency in modern server-side languages such as Go, Python, or JavaScript.
Comprehensive understanding of software engineering principles, design patterns, and best practices for building scalable and maintainable applications.
Experience in building applications and features using LLM APIs.
Familiarity with RESTful API development, integrating with external services and databases.
Knowledge of cloud platforms, such as AWS or Azure.
Experience with version control systems, such as Git, and collaborative development processes.
Familiarity with agents, langchain, vector databases, embeddings, etc.
Strong diagnostic and debugging skills for complex issues, and ability to optimize application performance.

Nice To Have

Active contributions on GitHub showing thoughtful and relevant engagement.
Strong proficiency in AWS services such as EC2, S3, Lambda, API Gateway, Glue, and Athena.
Solid understanding of data modeling and ETL processes.
Familiarity with machine learning concepts.
Awareness of privacy and security risks in AI.
Experience with Agile methodologies and working within agile team environments.

Benefits

The company offers a comprehensive benefits package including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and mobile reimbursements, and a generous vacation policy.

Join us in our mission to enhance customer service experiences through innovative AI solutions. If you are passionate about AI and eager to work in a collaborative and fast-paced environment, we would love to hear from you.

Benefits
Extracted with AI

Competitive salaries
Stock options
100% healthcare coverage
401K
WiFi and mobile reimbursements
Generous vacation policy

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