Senior Software Engineer, AI

About the Role

As a Senior Software Engineer, AI, you will be part of a dynamic team focused on enhancing our conversational CRM platform with cutting-edge AI features. This role involves collaborating with cross-functional teams to drive innovation through a data-driven approach. You will have the autonomy to identify and implement generative AI system integrations within the platform, contributing to the development of innovative AI features.

Key Responsibilities

• Collaborate with Product teams to innovate the roadmap on AI features across the platform.
• Perform prompt tuning and optimization, developing and integrating tools to enhance LLM prompt queries for better observability within the platform.
• Implement improvements and new AWS AI/ML capabilities for sentiment analysis, language detection, and automated translations.
• Enhance NLP intent identification models, pipeline, and their integration with existing features.
• Analyze data for developer experiences and organizational-level business metrics within the data warehouse.
• Develop techniques to fine-tune generative AI models with platform data.
• Prototype advancements in AI technology and create new products to stay ahead in the fast-evolving ecosystem.

Qualifications

• 5+ years of software development experience.
• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• Strong proficiency in modern server-side languages such as Go, Python, or JavaScript.
• Comprehensive understanding of software engineering principles, design patterns, and best practices for building scalable and maintainable applications.
• Experience in building applications and features using LLM APIs.
• Familiarity with RESTful API development, integrating with external services and databases.
• Knowledge of cloud platforms, such as AWS or Azure.
• Experience with version control systems, such as Git, and collaborative development processes.
• Familiarity with agents, langchain, vector databases, embeddings, etc.
• Strong diagnostic and debugging skills for complex issues, and ability to optimize application performance.

Nice To Have

• Active contributions on GitHub showing thoughtful and relevant engagement.
• Strong proficiency in AWS services such as EC2, S3, Lambda, API Gateway, Glue, and Athena.
• Solid understanding of data modeling and ETL processes.
• Familiarity with machine learning concepts.
• Awareness of privacy and security risks in AI.
• Experience with Agile methodologies and working within agile team environments.

Benefits

The company offers a comprehensive benefits package including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and mobile reimbursements, and a generous vacation policy.

Join us in our mission to enhance customer service experiences through innovative AI solutions. If you are passionate about AI and eager to work in a collaborative and fast-paced environment, we would love to hear from you.