Job Description
Are you known for your technical prowess and exceptional customer service skills? Do you have a passion for driving customer success through critical thinking and creative problem-solving? If so, Blink’s Customer Service (CS) Technical Support team at Amazon is looking for you!
Key Responsibilities
- Provide prompt, efficient, and detailed service by engaging directly with Blink’s customers via phone and email.
- Collaborate with other customer support teams to ensure a consistent and high-quality level of support.
- Act as a voice and advocate for our customers when something doesn’t feel right.
- Work with customers to understand how they use Blink’s products to resolve their issues and maximize their investments.
- Report and act on observed areas for improvement, actively seeking solutions to customer needs.
- Communicate trends to leadership and suggest innovative solutions on behalf of the customer experience.
- Assist with customer communication during Blink’s critical launches and support events.
- Develop detailed knowledge about specific product lines and features.
- Drive projects that improve support-related processes.
- Support Blink Subscription service.
A Day in the Life
As a Technical Support Associate, you’ll tackle problems at a deep technical level not typically experienced in a consumer environment. You will support our Home Security product suite and help customers navigate their home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll recommend product changes, document solutions, and automate log analysis. This position offers significant personal growth opportunities.
About The Team
Our mission is to provide peace of mind for homeowners while they are away from home using our wire-free, battery-operated smart home security cameras.
Basic Qualifications
- 3+ years of customer service experience.
- Ability to work a flexible schedule, including weekends, nights, and/or holidays.
- 2+ years of experience in technical support focused on customer success.
- Experience supporting consumer WiFi/Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS).
- Experience with firewall configurations, parental controls, and commonly enabled features associated with service provider modems/routers and services.
- Experience providing technical support for mobile devices and platforms (iOS, Android).
- Ability to work remotely.
- Excellent English verbal and written communication skills.
Preferred Qualifications
- A drive to dig into the details of a system or process to solve customer problems.
- Ability to document technical customer issues into notes that are consumable by other users.
- Technical curiosity and excitement to learn new technologies and help customers succeed.
- Proven success in a fast-paced support environment.
- Experience using Zendesk CRM.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Benefits Extracted with AI
- Remote work
- Flexible schedule
- Opportunities for personal growth
Similar jobs
Last update: 23 minutes ago
Senior Systems Engineer, Managed Operations
Join AWS as a Senior Systems Engineer in Berlin to lead operations for the European Sovereign Cloud, ensuring high-availability AWS services.
Senior Fullstack Developer (Java, Spring Boot, Angular)
Join T-Digital as a Senior Fullstack Developer to innovate secure login systems using Java, Spring Boot, and Angular. Fully remote work available.
Senior Solution Architect AWS (Freelance)
Seeking a Senior Solution Architect AWS for a freelance role in Frankfurt, Germany. Remote work available. Extensive AWS experience required.
System Engineer Tier 2
Join EVS Broadcast Equipment as a System Engineer Tier 2, focusing on IT-based broadcast systems support and project functions.
Technical Integration Engineer
Join GreenFlux as a Technical Integration Engineer in Amsterdam, focusing on EV charging solutions and integration projects.
Software Engineer with Design Affinity
Join Telenet as a Software Engineer with design skills to develop innovative campaigns using HTML, CSS, and JavaScript.
Staff C++ Software Engineer
Join Bitmovin as a Staff C++ Engineer to lead video streaming tech innovations. Work with C++, Docker, Kubernetes in a hybrid role.
Technical Lead - SuperApp (Typescript React Node.js)
Join us as a Technical Lead to build a next-gen healthcare platform using TypeScript, React, and AWS. Lead a team in a hybrid work environment.
Senior DevOps Engineer
Join CARFAX Europe as a Senior DevOps Engineer to manage AWS infrastructure, develop CI/CD pipelines, and enhance system observability.
Remote FullStack Developer (m/w/d)
Join our dynamic IT company as a Remote FullStack Developer, working with JavaScript, Node.js, and Python. Flexible hours and remote work.
Salesforce CPQ Architect
Join Techtorch as a Salesforce CPQ Architect to design and implement Salesforce solutions remotely, driving business efficiency and growth.
Web Developer (WordPress)
Join as a Web Developer specializing in WordPress, PHP, and LAMP stack. Work remotely on diverse projects in a dynamic environment.
Mid-Level Full Stack Software Engineer - Cloud & Web
Join as a Full Stack Software Engineer focusing on C#, Azure, and Microservices in a dynamic team with flexible work options.
Technical Support Specialist L1 - German Speaker
Join Planet as a Technical Support Specialist L1, providing top-notch support in German for network issues, ensuring excellent customer service.
Software Engineer II - Developer Experience
Join Elastic as a Software Engineer II in Developer Experience, focusing on test frameworks for Kibana. Remote work, competitive benefits.
Front-end Angular Engineer
Join Zivver as a Front-end Angular Engineer to shape the future of secure web applications. Work with Angular, TypeScript, and more in Amsterdam.
Senior Software Engineer (C++, Python & Cloud)
Join VIAVI Solutions as a Senior Software Engineer specializing in C++, Python, and cloud technologies. Work in a hybrid environment in Berlin.
Software Engineer AWS & TypeScript
Join Haufe Akademie as a Software Engineer specializing in AWS & TypeScript to develop innovative cloud solutions in Freiburg.
Staff Software Engineer
Join Aiven as a Staff Software Engineer to develop cloud operations platforms using open-source technologies. Hybrid work in Berlin.
Fullstack Developer .NET, React/TypeScript
Join Omnicom Media Group as a Fullstack Developer specializing in .NET, React/TypeScript. Work on innovative solutions with a dynamic team.
Digital Expert - Software Developer / Full Stack Developer / Data Analyst
Join Ramboll as a Digital Expert in Berlin to drive digital transformation with skills in software development, data analysis, and process automation.
Senior Software Engineer - Embedded Systems and Cryptography
Join Adva Network Security as a Senior Software Engineer in Berlin, focusing on embedded systems and cryptography.
Cloud Data Engineer
Seeking a Cloud Data Engineer with expertise in AWS, Python, and CI/CD for a hybrid role in Hannover. Join our dynamic team!
IT Engineer
Join CHILI publish as an IT Engineer to manage and enhance IT infrastructure, ensuring security and efficiency in a dynamic environment.
