Customer Solutions Manager

Job Description

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster.

Role Overview

AWS is seeking a Customer Solutions Manager (CSM) to engage directly with customers and help them realize the immense benefits derived through migrating to the cloud. This role is focused on accelerating the customer cloud journey, maximizing customer value, delivering a frictionless experience, and ensuring our customers capture the full potential and sustainable business advantages of migrating to the AWS cloud.

Key Responsibilities

• Facilitate migration initiatives and utilize technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams.
• Align sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes.
• Work with customers and AWS stakeholders to define strategic roadmaps, break them into actionable initiatives, define scope, capture and track business and technology success criteria.
• Identify appropriate resources to execute complex technical and organizational change management plans, set goals, track and report progress, develop schedules, and communicate at all levels to deliver results.
• Assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value.
• Evangelize on behalf of AWS and influence customers at an executive level to allocate appropriate resources to achieve goals.

Qualifications

Basic Qualifications

• 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
• 2+ years of experience in a customer-facing role, engaging with customer executives, technologists, and/or partners to solve business problems with advanced technologies.
• Demonstrated ability to work with both technical and non-technical individuals.
• Bachelor’s Degree in science, technology, engineering, math, business, or equivalent experience.
• Ability to travel 25% to 35% as needed.

Preferred Qualifications

• Direct experience implementing cloud services including migrations and modernization projects.
• Effective written and oral communication skills spanning executive leadership, business, and technical disciplines.
• Experience in a lead role supporting large technology-driven transformation projects.
• Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.
• Ability to credibly coordinate between project teams and customers to meet unique customer requirements.
• AWS technical certification.

Why AWS?

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. AWS is committed to a diverse and inclusive workplace. We value work-life harmony and strive for flexibility as part of our working culture.

Compensation

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.