Job Description
Are you known for your technical prowess and exceptional customer service skills? Do you have a passion for driving customer success through innovative solutions? If so, Blink’s Customer Service (CS) Technical Support team at Amazon is looking for you!
Key Responsibilities
- Provide prompt, efficient, and detailed service by engaging directly with Blink’s customers via phone and email.
- Collaborate with other customer support teams to ensure a consistent and high-quality level of support.
- Act as a voice and advocate for our customers, identifying areas for improvement.
- Work with customers to understand how they use Blink’s products, resolving their issues and maximizing their investments.
- Report and act on observed areas for improvement, actively seeking solutions to customer needs.
- Assist with customer communication during Blink’s critical launches and support events.
- Develop detailed knowledge about specific product lines and features.
- Drive projects that improve support-related processes.
- Support Blink Subscription service.
A Day in the Life
As a Technical Support Associate, you’ll tackle problems at a deep technical level, supporting our Home Security product suite. You’ll help customers navigate their home networking and mobile device configurations, recommend product changes, document solutions, and automate log analysis. This role offers significant personal growth opportunities.
About The Team
Our mission is to provide peace of mind for homeowners while they are away from home using our wire-free, battery-operated smart home security cameras.
Basic Qualifications
- 3+ years of customer service experience.
- Flexible schedule, including weekends, nights, and/or holidays.
- 2+ years of experience in technical support focused on customer success.
- Experience supporting consumer WiFi/Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS).
- Experience with firewall configurations, parental controls, and modem/router services.
- 1+ year providing technical support for mobile devices and platforms (iOS, Android).
- Ability to work remotely.
- Excellent verbal and written communication skills in English and Spanish, German, French, or Italian.
Preferred Qualifications
- 2+ years of customer service experience.
- Ability to document technical customer issues into notes consumable by other users.
- Technical curiosity and excitement to learn new technologies.
- Proven success in a fast-paced support environment.
- Experience using Zendesk CRM.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Join us and be part of a team that is dedicated to providing exceptional customer service and technical support for Blink’s innovative home security products.
Benefits Extracted with AI
- Flexible schedule
- Remote work
- Diverse and inclusive workplace
Similar jobs
Last update: 23 minutes ago
Technical Customer Support Associate
Join Amazon's Blink team as a Technical Customer Support Associate, providing remote support for home security products.
SaaS/Tech Customer Success Specialist - English Speaker
Join Qustodio as a SaaS/Tech Customer Success Specialist in Barcelona. Engage in high-quality customer support and ensure success with our products.
Support Engineer, Managed Operations
Join AWS as a Support Engineer in Berlin to lead cloud operations for the European Sovereign Cloud.
Technical Support Lead
Join Microsoft as a Technical Support Lead to manage complex customer support issues and build customer trust.
Cloud Support Engineer - Windows, AWS Support
Join AWS as a Cloud Support Engineer specializing in Windows and AWS support, leveraging your skills in networking and troubleshooting.
Linux Support Engineer I - 2nd Shift
Join Lambda as a Linux Support Engineer I for the 2nd shift, focusing on technical support, OS troubleshooting, and customer service.
Azure AI Senior Technical Support Engineer
Senior Technical Support Engineer role focusing on Azure AI, offering remote work and requiring strong problem-solving skills in AI technologies.
Cloud Support Engineer (Linux)
Join AWS as a Cloud Support Engineer (Linux) in Dublin, providing customer support and leveraging cloud technologies.
Senior Software Engineer - Advanced Support
Senior Software Engineer for Advanced Support at Blip, solving complex issues, developing tools, using C#, Java, AWS.
Senior Full Stack Software Engineer (Support)
Senior Full Stack Engineer role combining software development and customer support, focusing on AI-driven B2B sales solutions.
Senior Software Engineer - Front-End Development
Join Blink Health as a Senior Software Engineer in Front-End Development, focusing on React and web applications.
Deployment Cloud Support Engineer - Spanish Speaker
Join AWS as a Deployment Cloud Support Engineer in Dublin, fluent in Spanish, to support global cloud solutions.
Technical Support Internship
Join Speakap as a Technical Support Intern in Amsterdam. Gain hands-on experience in technical support and documentation.
Principal Software Engineer - Ring
Lead the development of streaming solutions for home security products, focusing on firmware optimizations in Madrid.
Technical Support Specialist L1 - German Speaker
Join Planet as a Technical Support Specialist L1, providing top-notch support in German for network issues, ensuring excellent customer service.
Senior Technical Support Engineer
Join Glia as a Senior Technical Support Engineer in Tallinn, providing technical support and guidance for complex integrations.
Senior Technical Consultant
Senior Technical Consultant role focusing on e-commerce solutions, requiring CSS, JavaScript, HTML, and BigQuery skills.
Bilingual Dutch/English Customer Care Specialist
Join TaskUs as a Bilingual Dutch/English Customer Care Specialist, delivering top-notch customer service remotely.
Remote Mid-Level/Senior AWS Software Engineer - JavaScript
Remote AWS Software Engineer with JavaScript expertise needed for State Farm. Work on cloud-native applications and drive innovative solutions.
Technical Support Manager
Manage a global team of technical support specialists, ensuring high customer satisfaction and continuous improvement in Dublin, Ireland.
Integration Support Engineer
Join Stream as an Integration Support Engineer, assisting customers with technical support and API integration in a remote role.
Software Development Engineer, Amazon Connect Cases (AWS)
Join AWS as a Software Development Engineer for Amazon Connect Cases, focusing on cloud-based contact centers with AI and ML technologies.
Client Tech Support Lead (L1 Support)
Lead role in client tech support at 9H Digital, specializing in customer relations and technical support in a supportive, flexible environment.
Applied Scientist II, Customer Service AI
Join Amazon as an Applied Scientist II to develop AI systems for customer service, focusing on NLP and machine learning.
