Job Description
Are you known for your technical prowess and exceptional customer service skills? Do you have a passion for driving customer success through innovative solutions? If so, Blink’s Customer Service (CS) Technical Support team at Amazon is looking for you!
Key Responsibilities
- Provide prompt, efficient, and detailed service by engaging directly with Blink’s customers via phone and email.
- Collaborate with other customer support teams to ensure a consistent and high-quality level of support.
- Act as a voice and advocate for our customers, identifying areas for improvement.
- Work with customers to understand how they use Blink’s products, resolving their issues and maximizing their investments.
- Report and act on observed areas for improvement, actively seeking solutions to customer needs.
- Assist with customer communication during Blink’s critical launches and support events.
- Develop detailed knowledge about specific product lines and features.
- Drive projects that improve support-related processes.
- Support Blink Subscription service.
A Day in the Life
As a Technical Support Associate, you’ll tackle problems at a deep technical level, supporting our Home Security product suite. You’ll help customers navigate their home networking and mobile device configurations, recommend product changes, document solutions, and automate log analysis. This role offers significant personal growth opportunities.
About The Team
Our mission is to provide peace of mind for homeowners while they are away from home using our wire-free, battery-operated smart home security cameras.
Basic Qualifications
- 3+ years of customer service experience.
- Flexible schedule, including weekends, nights, and/or holidays.
- 2+ years of experience in technical support focused on customer success.
- Experience supporting consumer WiFi/Mesh networking platforms (Linksys, D-link, Google WiFi, ASUS).
- Experience with firewall configurations, parental controls, and modem/router services.
- 1+ year providing technical support for mobile devices and platforms (iOS, Android).
- Ability to work remotely.
- Excellent verbal and written communication skills in English and Spanish, German, French, or Italian.
Preferred Qualifications
- 2+ years of customer service experience.
- Ability to document technical customer issues into notes consumable by other users.
- Technical curiosity and excitement to learn new technologies.
- Proven success in a fast-paced support environment.
- Experience using Zendesk CRM.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Join us and be part of a team that is dedicated to providing exceptional customer service and technical support for Blink’s innovative home security products.
Benefits Extracted with AI
- Flexible schedule
- Remote work
- Diverse and inclusive workplace
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