Job Overview
Join Qustodio, a fast-growing internet safety startup based in Barcelona, as a Customer Success Specialist. Our mission is to provide a safe digital experience for every child, and we are looking for a dedicated professional to help us achieve this goal. You will be part of our Customer Support Team, working closely with the Customer Marketing Manager to deliver high-quality phone support and ensure customer success.
Responsibilities
- Provide outstanding and dedicated phone support to our high-end customers.
- Address technical issues, guide customers through onboarding, and help them succeed with our product.
- Develop and maintain relationships with customers, keeping logs, classifying, and tracking queries.
- Prioritize and manage various tasks throughout the day to deliver excellence.
- Collaborate with the team to update stakeholders on related issues and potential improvements to increase customer satisfaction.
- Maintain strong relationships with both your team and the broader Customer Support team to stay aligned on quality standards.
Requirements
- Experience as a Customer Support Agent.
- Excellent communication skills and a positive, proactive attitude.
- Native-level English proficiency.
- Ability to learn quickly and manage workload in a cooperative and demanding environment.
- Excellent attention to detail, fully computer literate, and tech-savvy.
- Open to flexible hours, including late shifts (4pm to 1am), mainly to cater to the US market.
- Flexibility and adaptability to change.
What We Offer
- A great culture that emphasizes teamwork and fun.
- Home to over 18 nationalities with flexible working hours and work-from-home options.
- Competitive salary and an Employee Incentive Securities Plan.
- Private health insurance and in-house training.
- Modern, fully equipped office headquarters in Barcelona city center.
- Daily fruit and beverages supply, and daily catering for lunch.
- 23 days of holidays per year, plus a half-day off on your birthday.
- Interesting challenges in a fast-growing technology company to grind your skills.
Benefits Extracted with AI
- Flexible working hours
- Work from home options
- Competitive salary
- Employee Incentive Securities Plan
- Private health insurance
- In-house training
- Team building events
- Modern office in city center
- Daily fruit and beverages
- Daily catering for lunch
- 23 days of holidays
- Half day off on birthday
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