About the Role
As a Bilingual Dutch/English Customer Care Specialist at TaskUs, you will be at the forefront of delivering exceptional customer service to our clients. This role involves handling customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. You will be expected to navigate both internal and external documentation and resources to provide world-class service.
Responsibilities
- Deliver exceptional customer service by promptly addressing customer inquiries.
- Resolve issues efficiently, ensuring overall customer satisfaction.
- Provide accurate and timely responses to inquiries via phone, email, and live chat support channels.
- Navigate internal and external documentation and resources to provide world-class service.
- Identify and escalate priority or unresolved issues to appropriate internal teams.
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues.
- Strive for high-standard customer satisfaction and experience.
- Ensure that all calls are handled professionally based on the quality guidelines set by the client.
- Adhere to established protocols, KPIs, guidelines, and company policies.
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments.
Skills and Qualifications
- Fluent in Dutch, both written and spoken.
- Very good knowledge of English, both written and spoken.
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.
Soft Skills
- Problem-solving and critical-thinking skills.
- Great communication skills, written and oral.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Empathic toward customers and can maintain a customer-centric approach.
- Team player: acts as a key participant within the internal team and broader company.
What's in it for You?
- Competitive salary.
- Great benefits package.
- Professional growth opportunities with the chance to learn from many different functions.
- A fun and inclusive workplace.
Benefits Extracted with AI
- Competitive salary
- Great benefits package
- Professional growth opportunities
- Fun and inclusive workplace
Similar jobs
Last update: 23 minutes ago
Solutions Engineer
Join Darktrace as a Solutions Engineer in Amsterdam, providing technical pre-sales and post-sales support in a hybrid work environment.
Full-stack TypeScript/JavaScript Developer
Join Mediahuis as a Full-stack TypeScript/JavaScript Developer in Amsterdam. Work on our Customer Journey Builder platform in a hybrid environment.
Software Developer for Educational Platforms
Join Kennisnet as a Software Developer to create innovative educational platforms using Angular, PHP, and more. Hybrid work in Zoetermeer.
Senior Vue.js Developer with Java Backend Experience
Join Interactivated Solutions as a Senior Vue.js Developer with Java backend experience. Work remotely and lead innovative software solutions.
Data Engineer with ETL and SQL Expertise
Join Holland Casino as a Data Engineer to build and maintain data infrastructure for the Online Casino, focusing on ETL, SQL, and cloud solutions.
Front-end Developer with React.js and TypeScript
Join Zig as a Front-end Developer using React.js and TypeScript in a hybrid role in Huizen, Netherlands.
Full Stack Developer with Java and Angular
Join Belastingdienst as a Full Stack Developer, working with Java and Angular in a hybrid environment.
Senior Full-Stack Engineer ReactJS/NodeJS
Join Gorgias as a Senior Full-Stack Engineer specializing in ReactJS and NodeJS, enhancing AI-powered ecommerce solutions.
Full-stack JavaScript Developer
Join ANWB as a Full-stack JavaScript Developer to enhance our online platform using JavaScript, TypeScript, and AWS technologies.
Senior Software Engineer III - Java
Join TomTom as a Senior Software Engineer III in Amsterdam, focusing on Java and back-end development in a hybrid work environment.
Senior Quality Assurance Engineer with TypeScript and Automation
Join Simplicate as a Senior QA Engineer, focusing on TypeScript, automation, and quality assurance in a hybrid work environment.
Lead Developer with DevOps and Functional Programming
Join Reaktor as a Lead Developer in Amsterdam, focusing on DevOps, Functional Programming, and JavaScript in a hybrid work environment.
Medior Front-End Developer (Angular)
Join Ecolab as a Medior Front-End Developer focusing on Angular, TypeScript, and JavaScript in a hybrid role in Amsterdam.
Engineer DDI (Infoblox)
Join Atos as an Engineer DDI (Infoblox) in Amstelveen, managing and automating IT infrastructures with DNS, DHCP, and Infoblox expertise.
Staff Software Engineer, Fullstack, Capacity & Efficiency Engineering
Join Uber as a Staff Software Engineer in Amsterdam, focusing on fullstack development and capacity efficiency engineering.
Senior ASR / TTS Researcher
Join Huawei's research center in Amsterdam as a Senior ASR/TTS Researcher, focusing on speech synthesis and AI.
Oracle Cloud Engineer
Join Albert Heijn as an Oracle Cloud Engineer to drive automation and manage cloud infrastructure in Zaandam, Netherlands.
Software Engineer - Cloud Applications and Python
Join Topicus as a Software Engineer in Arnhem to develop cloud applications using Python, REST APIs, and ETL processes for healthcare data services.
Senior Android Developer
Join Budget Thuis as a Senior Android Developer to lead app development and collaborate with a dynamic team in Amsterdam.
Senior Elastic Stack as a Service (ELKaaS) DevOps Engineer
Join ING as a Senior DevOps Engineer to enhance our ELKaaS platform, leveraging Docker, Kubernetes, and Azure in a hybrid work environment.
Data Security Engineer - Cryptography
Join Vattenfall as a Data Security Engineer focusing on cryptography and key management in a hybrid work environment.
Senior Java Developer
Join our team as a Senior Java Developer to design and develop high-quality software applications in a dynamic, hybrid work environment.
Web Developer (WordPress)
Join as a Web Developer specializing in WordPress, PHP, and LAMP stack. Work remotely on diverse projects in a dynamic environment.
Senior Security Engineer
Join Atos as a Senior Security Engineer in Amstelveen, focusing on cybersecurity, network security, and vulnerability management.
