Bilingual Dutch/English Customer Care Specialist
TaskUsAbout the Role
As a Bilingual Dutch/English Customer Care Specialist at TaskUs, you will be at the forefront of delivering exceptional customer service to our clients. This role involves handling customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. You will be expected to navigate both internal and external documentation and resources to provide world-class service.
Responsibilities
- Deliver exceptional customer service by promptly addressing customer inquiries.
- Resolve issues efficiently, ensuring overall customer satisfaction.
- Provide accurate and timely responses to inquiries via phone, email, and live chat support channels.
- Navigate internal and external documentation and resources to provide world-class service.
- Identify and escalate priority or unresolved issues to appropriate internal teams.
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues.
- Strive for high-standard customer satisfaction and experience.
- Ensure that all calls are handled professionally based on the quality guidelines set by the client.
- Adhere to established protocols, KPIs, guidelines, and company policies.
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments.
Skills and Qualifications
- Fluent in Dutch, both written and spoken.
- Very good knowledge of English, both written and spoken.
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.
Soft Skills
- Problem-solving and critical-thinking skills.
- Great communication skills, written and oral.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Empathic toward customers and can maintain a customer-centric approach.
- Team player: acts as a key participant within the internal team and broader company.
What's in it for You?
- Competitive salary.
- Great benefits package.
- Professional growth opportunities with the chance to learn from many different functions.
- A fun and inclusive workplace.
Benefits Extracted with AI
- Competitive salary
- Great benefits package
- Professional growth opportunities
- Fun and inclusive workplace
Similar jobs
Last update: 23 minutes ago
Senior Business Developer
Join TNO as a Senior Business Developer in The Hague, focusing on digital network infrastructure and cloud technologies.
AI Specialist with Azure Expertise
Join Summ.link as an AI Specialist to develop and integrate AI solutions using Azure tools. Boost your career in a dynamic environment.
Technical Customer Support Associate - Blink
Join Amazon's Blink team as a Technical Support Associate, providing exceptional customer service and technical support remotely.
Frontend Engineer with React and TypeScript
Join Doctolib as a Frontend Engineer in Amsterdam, focusing on React and TypeScript for healthcare web applications.
Deployment Cloud Support Engineer - Spanish Speaker
Join AWS as a Deployment Cloud Support Engineer in Dublin, fluent in Spanish, to support global cloud solutions.
Senior Front-end Developer - ReactJS (Dutch speakers)
Join Saxum as a Senior Front-end Developer specializing in ReactJS. Must speak Dutch and reside in the Netherlands.
Frontend Engineer with React and TypeScript
Join Doctolib Siilo as a Frontend Engineer in Amsterdam, focusing on React and TypeScript for healthcare web applications.
Senior Front-end Developer - ReactJS (Dutch speakers)
Join Saxum as a Senior Front-end Developer specializing in ReactJS. Native Dutch required. Work on diverse digital products in Amsterdam.
Senior Front-end Developer - ReactJS (Dutch speakers)
Seeking a Senior Front-end Developer with ReactJS expertise and Dutch proficiency for diverse digital projects in Amsterdam.
Frontend and Backend Developer
Join Deliverect as a Frontend or Backend Developer in Amersfoort. Work with React, Python, and cloud platforms in a dynamic SaaS environment.
Typescript Engineer
Join Nationale-Nederlanden as a Typescript Engineer in The Hague. Drive digital change with hybrid work and great benefits.
Senior Front-end Developer - ReactJS (Dutch speakers)
Join Saxum as a Senior Front-end Developer specializing in ReactJS. Dutch language required. Work on diverse digital products in Amsterdam.
Senior Front-end Developer - ReactJS (Dutch speakers)
Join Saxum as a Senior Front-end Developer specializing in ReactJS. Must speak Dutch and reside in the Netherlands.
Junior UX/UI Designer
Join our team as a Junior UX/UI Designer in Madrid. Participate in a 16-week training program and secure a job in a tech company.
Python Software Engineer – Security
Join our SecOps team as a Python Software Engineer to develop security solutions and protect our retail tech platform.
Frontend Engineer (CRMs, Zendesk AI Agents)
Join Zendesk as a Frontend Engineer to develop AI Agent products using TypeScript and React. Work remotely with a focus on UX and scalable architecture.
Full Stack Engineer with Angular and Laravel
Join Visma Verzuim as a Full Stack Engineer, working with Angular and Laravel in an innovative team.
DevOps Security Expert
Join ABN AMRO as a DevOps Security Expert to secure IT landscapes in a dynamic, international environment.
Senior PHP Laravel Developer / Architect
Join Dotlab as a Senior PHP Laravel Developer to enhance SaaS solutions with PHP, Laravel, and modern technologies.
Commerce Solution Engineer
Join VTEX as a Commerce Solution Engineer to support sales with technical solutions in ecommerce. Remote role in Germany.
Technical Support Intern
Join Eskimi as a Technical Support Intern in Vilnius. Gain experience in AdTech, SQL, and technical support. Flexible work and professional growth.
Senior Technical Support Engineer
Join Glia as a Senior Technical Support Engineer in Tallinn, providing technical support and guidance for complex integrations.
Back End DevOps Engineer (TypeScript + Node.js)
Join Efficy as a Back End DevOps Engineer in Warsaw, Poland. Work with TypeScript, Node.js, AWS, and more in a hybrid environment.
Staff Software Engineer (Kotlin/Java, React)
Join Albert Heijn as a Staff Software Engineer to lead and innovate in Kotlin, Java, and React. Drive tech transformation in a hybrid work environment.