About the Role
As a Bilingual Dutch/English Customer Care Specialist at TaskUs, you will be at the forefront of delivering exceptional customer service to our clients. This role involves handling customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction. You will be expected to navigate both internal and external documentation and resources to provide world-class service.
Responsibilities
- Deliver exceptional customer service by promptly addressing customer inquiries.
- Resolve issues efficiently, ensuring overall customer satisfaction.
- Provide accurate and timely responses to inquiries via phone, email, and live chat support channels.
- Navigate internal and external documentation and resources to provide world-class service.
- Identify and escalate priority or unresolved issues to appropriate internal teams.
- Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures.
- Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues.
- Strive for high-standard customer satisfaction and experience.
- Ensure that all calls are handled professionally based on the quality guidelines set by the client.
- Adhere to established protocols, KPIs, guidelines, and company policies.
- Foster a collaborative work environment by engaging with team members, supervisors, and other departments.
Skills and Qualifications
- Fluent in Dutch, both written and spoken.
- Very good knowledge of English, both written and spoken.
- Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications.
Soft Skills
- Problem-solving and critical-thinking skills.
- Great communication skills, written and oral.
- Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
- Empathic toward customers and can maintain a customer-centric approach.
- Team player: acts as a key participant within the internal team and broader company.
What's in it for You?
- Competitive salary.
- Great benefits package.
- Professional growth opportunities with the chance to learn from many different functions.
- A fun and inclusive workplace.
Benefits Extracted with AI
- Competitive salary
- Great benefits package
- Professional growth opportunities
- Fun and inclusive workplace
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