System Engineer Technical Servicedesk
bolOverview
Join bol.com, the largest online retailer in the Netherlands and Belgium, as a System Engineer Technical Servicedesk. Operating a retail tech platform is a huge responsibility. Hundreds of developers and engineers work around the clock to ensure bol remains the trusted, go-to platform for 13MM customers and 51K partner sellers. To optimize their experience, we run thousands of applications, conduct millions of network operations, and process terabytes of data. Not once in a while, but every day. And all of these applications and processes need to be supported.
What You Will Do
As a System Engineer Technical Servicedesk, you are the first point of contact for 1,000 bol developers whenever they experience issues with – or have questions about – the technical infrastructure. You’ll leverage your affinity with code, as well as on-premise and cloud infrastructure to quickly assess and resolve issues. Given the breadth of our stack, you’ll handle a wide range of questions and requests. Some will be easy, but most will challenge you to dig deep into the subject.
Key Responsibilities
- Provide first-line support to developers for technical infrastructure issues.
- Assess and resolve a wide range of technical problems, from simple queries to complex issues.
- Refer users to existing documentation or mobilize the expertise of our developer community when appropriate.
- Maintain ownership of issues, keeping users posted on progress.
- Set up and maintain processes that track problems and resolutions efficiently.
- Communicate clearly with developers, ensuring they have the support they need.
Skills and Qualifications
- Strong knowledge of Linux, Kubernetes, Puppet, and Terraform.
- Experience with (Cloud) databases such as Oracle and Postgres.
- Familiarity with at least one cloud environment, e.g., Google Cloud Platform, AWS, or Microsoft Azure.
- Understanding of information security principles and CI/CD, preferably Gitlab.
- Knowledge of networking, including NAT, firewalls, basic routing, and load balancing.
- Proficiency in logging and monitoring tools such as Elastic and Prometheus.
Why Join Us
- Work at one of the best-known online retail tech platforms in the Netherlands and Belgium.
- Engage in a dynamic environment where you can learn and grow.
- Be part of a team that values proactive problem-solving and effective communication.
Location
This position is based in Utrecht, Netherlands, offering a hybrid work model, combining on-site and remote work.
Similar jobs
Last update: 23 minutes ago
Python Software Engineer – Security
Join our SecOps team as a Python Software Engineer to develop security solutions and protect our retail tech platform.
Fullstack Software Engineer - Security
Join bol.com as a Fullstack Software Engineer focusing on security, ensuring secure IT solutions in a hybrid work environment.
Staff Software Engineer (Kotlin/Java, React)
Join Albert Heijn as a Staff Software Engineer to lead and innovate in Kotlin, Java, and React. Drive tech transformation in a hybrid work environment.
Software Development Engineer Intern
Join Amazon as a Software Development Engineer Intern in Amsterdam. Work on cutting-edge technology and industry-defining projects.
Frontend and Backend Developer
Join Deliverect as a Frontend or Backend Developer in Amersfoort. Work with React, Python, and cloud platforms in a dynamic SaaS environment.
DevOps Engineer with AWS and Linux Expertise
Join Stream as a DevOps Engineer to manage AWS infrastructure, enhance system observability, and work with cutting-edge technology.
Observability Platform Data Engineer
Join Swift as an Observability Platform Data Engineer in Leiden, enhancing our Observability Platform with ELK stack expertise.
Senior Business Developer
Join TNO as a Senior Business Developer in The Hague, focusing on digital network infrastructure and cloud technologies.
Backend Software Engineer (Golang, Java)
Join IKEA as a Backend Software Engineer specializing in Golang and Java. Work on cloud-native services in a hybrid setup in Amsterdam.
Senior Frontend Engineer with Angular and Azure Experience
Join as a Senior Frontend Engineer to develop a WCAG-compliant Design System using Angular and Azure.
Data Platform Engineer (Kafka, Databricks, Python, Azure)
Join Albert Heijn as a Data Platform Engineer to enhance our data platform using Kafka, Databricks, Python, and Azure.
Principal Software Engineer
Join Farmless as a Principal Software Engineer to revolutionize food production with cutting-edge software solutions.
Senior Full Stack Software Engineer
Join ASML as a Senior Full Stack Software Engineer in Eindhoven, focusing on CI/CD and test automation.
DevOps Security Expert
Join ABN AMRO as a DevOps Security Expert to secure IT landscapes in a dynamic, international environment.
Senior Full-Stack Developer (PHP/Laravel)
Join Producthero.com as a Senior Full-Stack Developer (PHP/Laravel) in Amsterdam. Enhance our platform with your expertise.
Lead DevOps Engineer – Data Platform
Lead DevOps Engineer for Data Platform in Bangkok, expertise in Kubernetes, Spark, and cloud technologies, relocation provided.
Senior Site Reliability Engineer
Join Valtech as a Senior Site Reliability Engineer in Sofia, Bulgaria. Work with AWS, GCP, and Azure in a hybrid environment.
Staff/Lead Application Security Engineer
Join Agoda as a Staff/Lead Application Security Engineer in Bangkok. Enhance security in a dynamic DevSecOps environment.
Software Engineer II, Backend - Cloud & Platform Team
Join Uber's Cloud & Platform team as a Backend Software Engineer to build tools for cloud resource management.
Cloud Data Engineer
Join NPO as a Cloud Data Engineer to enhance data platforms using GCP, Python, and more. Flexible hours and growth opportunities.
Commerce Solution Engineer
Join VTEX as a Commerce Solution Engineer to support sales with technical solutions in ecommerce. Remote role in Germany.
Senior Chapter Lead Java Engineer
Join ING Nederland as a Senior Chapter Lead Java Engineer, leading agile teams and driving innovation.
Senior Backend Developer (PHP / Laravel)
Join Producthero as a Senior Backend Developer (PHP/Laravel) in Amsterdam. Work on innovative projects with a dynamic team.
Senior Software Engineer (Backend)
Join Bynder as a Senior Software Engineer (Backend) in Rotterdam. Work with Scala, AWS, and microservices in a dynamic, agile environment.