Overview
Join bol.com, the largest online retailer in the Netherlands and Belgium, as a System Engineer Technical Servicedesk. Operating a retail tech platform is a huge responsibility. Hundreds of developers and engineers work around the clock to ensure bol remains the trusted, go-to platform for 13MM customers and 51K partner sellers. To optimize their experience, we run thousands of applications, conduct millions of network operations, and process terabytes of data. Not once in a while, but every day. And all of these applications and processes need to be supported.
What You Will Do
As a System Engineer Technical Servicedesk, you are the first point of contact for 1,000 bol developers whenever they experience issues with – or have questions about – the technical infrastructure. You’ll leverage your affinity with code, as well as on-premise and cloud infrastructure to quickly assess and resolve issues. Given the breadth of our stack, you’ll handle a wide range of questions and requests. Some will be easy, but most will challenge you to dig deep into the subject.
Key Responsibilities
- Provide first-line support to developers for technical infrastructure issues.
- Assess and resolve a wide range of technical problems, from simple queries to complex issues.
- Refer users to existing documentation or mobilize the expertise of our developer community when appropriate.
- Maintain ownership of issues, keeping users posted on progress.
- Set up and maintain processes that track problems and resolutions efficiently.
- Communicate clearly with developers, ensuring they have the support they need.
Skills and Qualifications
- Strong knowledge of Linux, Kubernetes, Puppet, and Terraform.
- Experience with (Cloud) databases such as Oracle and Postgres.
- Familiarity with at least one cloud environment, e.g., Google Cloud Platform, AWS, or Microsoft Azure.
- Understanding of information security principles and CI/CD, preferably Gitlab.
- Knowledge of networking, including NAT, firewalls, basic routing, and load balancing.
- Proficiency in logging and monitoring tools such as Elastic and Prometheus.
Why Join Us
- Work at one of the best-known online retail tech platforms in the Netherlands and Belgium.
- Engage in a dynamic environment where you can learn and grow.
- Be part of a team that values proactive problem-solving and effective communication.
Location
This position is based in Utrecht, Netherlands, offering a hybrid work model, combining on-site and remote work.
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