Operations Data Analyst - Trust and Safety

Job Description

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

About Trust & Safety

Building a world where people can safely discover, create, and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Responsibilities

• Design and define operation management-related metrics, and build metric management schemes for global products. These metrics may include data related to efficiency & quality performance of global moderation teams.
• Provide data support for business reports, run analysis, and collect RCA feedback. Follow up with further management actions.
• Build and maintain data infrastructure, conduct data cleaning, troubleshooting, and other data consulting work, manage data access, establish a single source of truth for global operation management.
• Push platform tools' iteration, usage, and the configurations' completeness and accuracy, to further achieve data visualization and data accuracy in cooperation with multi-functional departments.
• Identify issue areas through data analysis and independently provide solutions & improvement insights to global management teams.
• Actively invoke resources, and the related projects may involve intensive cross-functional cooperation.

Qualifications

• A Bachelor's degree or higher in Management Information Systems, Business Analytics, Statistics, or related subjects is preferred.
• 2+ years of experience in management, business process improvement, or analytical roles in content moderation or similar fields.
• Proficiency in Excel & sheets and hands-on experience in SQL/R/Python are preferred.
• Proficiency in data visualization tools, e.g., Tableau, Power BI, DataPower, etc.
• Strong statistics and math skills, including but not limited to correlation/linear/logit regression, hypothesis testing (t-test, ANOVA), cluster analysis, LMDI, etc.
• Strong communication, presentation & documentation skills.
• Wide experience in independently analyzing data, identifying issues, coordinating resources, and solving issues is preferred.

Wellbeing and Inclusion

Trust & Safety recognizes that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.